{"id":3735,"date":"2022-03-04T14:30:46","date_gmt":"2022-03-04T21:30:46","guid":{"rendered":"https:\/\/alarm-reviews.net\/?p=3735"},"modified":"2022-12-19T08:56:22","modified_gmt":"2022-12-19T15:56:22","slug":"north-star-home-security","status":"publish","type":"post","link":"https:\/\/alarm-reviews.net\/north-star-home-security\/","title":{"rendered":"NorthStar Security Reviews"},"content":{"rendered":"<h2><span style=\"color: #ff6600;\">Knock, Knock &#8211; Who&#8217;s there?\u00a0<\/span><\/h2>\n<p>NorthStar security is. \u00a0Each year they send out thousands of <a href=\"https:\/\/alarm-reviews.net\/avoid-security-salesman-scam\/\">sales reps to get sales<\/a>. \u00a0Recently, they just built a new building on the corner of a very popular intersection near University Mall in Orem, UT. \u00a0Another home security company founded in Utah (like <a href=\"https:\/\/alarm-reviews.net\/vivint-reviews\/\">Vivint<\/a>, <a href=\"https:\/\/alarm-reviews.net\/amp-security\/\">AMP<\/a>, Pinacle (now out of business), <a href=\"https:\/\/alarm-reviews.net\/safe-security-system-reviews\/\">SAFE<\/a>, Point Alarm and other<a href=\"https:\/\/alarm-reviews.net\/monitronics-reviews\/\"> Monitronics<\/a> dealers).<\/p>\n<p>Founded in Orem, Utah in 2000 and 17 years down the line, NorthStar Home Security has become one of the top 20 home security company in America with the likes of ADT and Frontpoint. With a customer base of over 20,000 in over 29 states, North Star Home security seems to be getting it right although not a favorite among many home owners as a result of its door to door marketing strategy and its extremely long contract plan, North Star offers packages that can be compared to the industry\u2019s best. Notable of which is their home automation options.<\/p>\n<h3><span style=\"color: #008080;\">A close look at the nice and not so nice attributes of North Star home security.<\/span><\/h3>\n<h4><span style=\"color: #00ff00;\">Pros<\/span><\/h4>\n<ul>\n<li>Lots of home automation option<\/li>\n<li>Two-way video monitoring<\/li>\n<li>24\/7 monitoring<\/li>\n<\/ul>\n<h4><span style=\"color: #ff0000;\">Cons<\/span><\/h4>\n<ul>\n<li>60 months contract plan<\/li>\n<li>Poor transparency<\/li>\n<li>Poor BBB rating<\/li>\n<li>Auto renewal<\/li>\n<\/ul>\n<h4><span style=\"color: #008080;\">Quick facts before you\u00a0<em>follow the North Star<\/em> into trouble<\/span><\/h4>\n<table>\n<tbody>\n<tr>\n<td>Founded<\/td>\n<td>2000<\/td>\n<\/tr>\n<tr>\n<td>Headquarters<\/td>\n<td>Orem, Utah<\/td>\n<\/tr>\n<tr>\n<td>Sales Line<\/td>\n<td>800-775-7827<\/td>\n<\/tr>\n<tr>\n<td>Website<\/td>\n<td><a href=\"https:\/\/www.northstarhome.com\/security#com.chart\">Click Here<\/a><\/td>\n<\/tr>\n<tr>\n<td>Standard sensors included free<\/td>\n<td>YES<\/td>\n<\/tr>\n<tr>\n<td>Touchscreen Panel<\/td>\n<td>YES<\/td>\n<\/tr>\n<tr>\n<td>Key Remote (On\/Off) Fob<\/td>\n<td>YES<\/td>\n<\/tr>\n<tr>\n<td>C02, Fire and Flood Sensors<\/td>\n<td>YES<\/td>\n<\/tr>\n<tr>\n<td>Mobile &amp; Tablet Control<\/td>\n<td>YES<\/td>\n<\/tr>\n<tr>\n<td>Cameras<\/td>\n<td>Indoor, Pan ,Tilt and zoom<\/td>\n<\/tr>\n<tr>\n<td>Z-Wave Technology<\/td>\n<td>YES<\/td>\n<\/tr>\n<tr>\n<td>Advanced Features<\/td>\n<td>Two way video, PTZ, remote access, remote monitoring<\/td>\n<\/tr>\n<tr>\n<td>Monthly<\/td>\n<td>Starts from $29.95 to $74.95<\/td>\n<\/tr>\n<tr>\n<td>Installation<\/td>\n<td>Depend on Plan<\/td>\n<\/tr>\n<tr>\n<td>Activation<\/td>\n<td>$99-$499<\/td>\n<\/tr>\n<tr>\n<td>Equipment<\/td>\n<td>Honeywell<\/td>\n<\/tr>\n<tr>\n<td>24\/7 monitoring<\/td>\n<td>YES<\/td>\n<\/tr>\n<tr>\n<td>Smoke, C02 &amp; Flood<\/td>\n<td>YES<\/td>\n<\/tr>\n<tr>\n<td>Customer Reviews<\/td>\n<td>2.5 of 5<\/td>\n<\/tr>\n<tr>\n<td>Support<\/td>\n<td>3 of 5<\/td>\n<\/tr>\n<tr>\n<td>Equipment<\/td>\n<td>4 of 5<\/td>\n<\/tr>\n<tr>\n<td>BBB<\/td>\n<td>B<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-988\" src=\"https:\/\/alarm-reviews.net\/wp-content\/uploads\/2013\/09\/Pricing-Packages-300x68.png\" alt=\"Price and packages\" width=\"300\" height=\"68\" \/><\/p>\n<h4><span style=\"color: #008080;\">A look into how much it is going to cost to get you going with NorthStar Alarm Services.<\/span><\/h4>\n<p>Navigating through the website of North Star security reveal five clear cut plan or packages. The monitoring charge for each isn\u2019t available but they are well packed with features. Monitoring starts at $29.95 in the starter package which doesn\u2019t come with any form of remote access.<\/p>\n<p><strong>Installation cost: <\/strong>Undisclosed<\/p>\n<p><strong>Activation Cost:<\/strong> undisclosed<\/p>\n<p><strong>Contract length: <\/strong>60 months (very long!). \u00a0The average is 3 years, <a href=\"https:\/\/alarm-reviews.net\/vivint-vs-adt\/\">Vivint<\/a>, Monitronics and <a href=\"https:\/\/alarm-reviews.net\/security-networks-reviews\/\">Security Networks<\/a> also have 60 month contract terms. \u00a0We advise against anything over 36 months.<\/p>\n<p><strong>Relocation cost:<\/strong> $99. \u00a0Use this if you need to move within the contract timeframe.<\/p>\n<p><strong>Maintenance cost: $<\/strong>80<\/p>\n<p>North Star offers a lifetime warranty on their equipment.<\/p>\n<p><strong>Monitoring Cost:<\/strong>\u00a0 Five packages are available for customers to choose from, each with increasing functionality and cost. Namely Basic, Bronze, Silver, Gold and Platinum. \u00a0Mininum is $44.99 and can run up as high as $100 per month.<\/p>\n<p >No products found.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-1170\" src=\"https:\/\/alarm-reviews.net\/wp-content\/uploads\/2013\/09\/Security-Equipment-300x68.png\" alt=\"Security Equipment review\" width=\"300\" height=\"68\" \/><\/p>\n<h4><span style=\"color: #008080;\">What will you be getting if you sign the dotted line for your security system?<\/span><\/h4>\n<p>North Star equipment are <a href=\"https:\/\/alarm-reviews.net\/honeywell-total-connect-security\/\">manufactured by Honeywell<\/a>. They currently install the Honeywell Lynx Touch Panel.<\/p>\n<p>ESSENTIALS: North Star\u2019s offer as a basic package include 1 touch screen Lynx L5200 Control Panel 1 Motion Detector, 3 Door\/Window sensors, 1 Indoor Siren and Multiple Window Decals + 1 Yard Sign.<\/p>\n<p>HOME AUTOMATION: North Star also offer lots of home automation options. \u00a0You can control your Z-wave devices via the control panel or through the Total Control mobile app which works on both android and iPhone devices.<\/p>\n<p>ADVANCED: for the tech savvy, North Star offers z-wave enabled door lock, garage door lock, remote access and remote monitoring, two-way video etc.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-1168\" src=\"https:\/\/alarm-reviews.net\/wp-content\/uploads\/2013\/09\/Installation-300x68.png\" alt=\"Installation Process\" width=\"300\" height=\"68\" \/><\/p>\n<h4><span style=\"color: #008080;\">How to get this system up and running&#8230;<\/span><\/h4>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-1953\" src=\"https:\/\/alarm-reviews.net\/wp-content\/uploads\/2014\/04\/door-to-door-sales-photo.png\" alt=\"Door to door sales rep\" width=\"255\" height=\"360\" srcset=\"https:\/\/alarm-reviews.net\/wp-content\/uploads\/2014\/04\/door-to-door-sales-photo.png 255w, https:\/\/alarm-reviews.net\/wp-content\/uploads\/2014\/04\/door-to-door-sales-photo-213x300.png 213w\" sizes=\"(max-width: 255px) 100vw, 255px\" \/>North Star only offer professional installation. \u00a0Now by &#8216;professional&#8217; don&#8217;t take that too seriously. \u00a0Lots of their technicians are first timers on the job and will only install 3-5 months out of the year to keep up with their sales reps. \u00a0They typically try to up-sell the customers equipment that the rep might not have mentioned. \u00a0(They make more money per install themselves this way). \u00a0Companies like\u00a0<a href=\"https:\/\/alarm-reviews.net\/frontpoint-security-review\/\">Frontpoint Security<\/a> or<a href=\"https:\/\/alarm-reviews.net\/diy-home-security\/\"> other DIY security providers<\/a> will not have this issue as you know before hand what is arriving at your home.<\/p>\n<p>North Star utilizes the door to door subscription approach, you could easily sign up for a security system\u00a0via a door salesman or call their customer support.<\/p>\n<p>Fix a day convenient and have the professional installer carry out the installation, max 3 hours.<\/p>\n<p>Clarify any gray areas and understand how the system works. Be sure to note that the contract plan last for 60 months. Cancellation involves paying off the remaining part of the contract.<\/p>\n<h4><img decoding=\"async\" class=\"alignnone size-medium wp-image-958\" src=\"https:\/\/alarm-reviews.net\/wp-content\/uploads\/2013\/08\/Customer-Support-Professional-300x80.png\" alt=\"Customer Support\" width=\"300\" height=\"80\" \/><\/h4>\n<h4><span style=\"color: #008080;\">How much do they love their customers?<\/span><\/h4>\n<p>This is where they get the most mixed reviews. \u00a0Because sales reps are there to get the sale quickly, support can be limited. \u00a0However, since they in house monitor their own accounts, they are much more likely to take care of you over a company like AMP that sells of their contracts for a quick 36x multiple.<\/p>\n<p>North Star offers a variety of media for customer support.<\/p>\n<p>Chat support: they have a dedicated chat support, although it is not available 24 hours of the day<\/p>\n<p>Email support: \u00a0While customers may be required at times to reach them via mail. North Star\u2019s customer support can be reached via<\/p>\n<p>GENERAL: info@northstaralarm.com<\/p>\n<p>SERVICE: service@northstaralarm.com<\/p>\n<p>BILLING: billing@northstaralarm.com<\/p>\n<p>TECH SUPPORT: techsupport@northstaralarm.com<\/p>\n<p>FAQ:\u00a0 They also have an online FAQ area for selected questions. Be sure to read them before signing up.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-962\" src=\"https:\/\/alarm-reviews.net\/wp-content\/uploads\/2013\/08\/History-300x74.png\" alt=\"History of company\" width=\"300\" height=\"74\" \/><\/p>\n<h4><span style=\"color: #008080;\">A deeper look into their history as a home security provider<\/span><\/h4>\n<p>North Star Home security was formed in 2000, its original focus was on energy and telecommunication. North Star Alarm Services, LLC was created in 2001, starting off from Ohio, and has spread to over 29 states in the country. Recently North Star acquired 8000 accounts from vision security expanding its reach and customer base.<\/p>\n<h4><span style=\"color: #008080;\">Our final verdict on NorthStar Alarm Services<\/span><\/h4>\n<p>NorthStar has of a lot of attractive features that an ideal security company should possess. Regardless, the extremely long contract length and poor transparency are enough reason to thread carefully, be sure to read and clarify all gray areas before signing on those dotted lines.<\/p>\n<p>Don&#8217;t rush into any &#8216;amazing sale&#8217; or one of a kind promotion. \u00a0The sale will still be around if you do your research first. \u00a0Remember, their sales reps are influenced and motivated by a sales commission check and will say just about anything to get it.\u00a0<\/p>\n<h3>Latest Posts<\/h3>\n\n<ul class=\"wp-block-latest-posts__list wp-block-latest-posts\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/alarm-reviews.net\/3-ways-to-know-your-alarm-system-is-outdated\/\">3 Ways to know your Alarm System is Outdated<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/alarm-reviews.net\/vivint-vs-adt\/\">Vivint vs ADT<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/alarm-reviews.net\/top-outdoor-motion-lights\/\">7 Best Outdoor Motion Sensor Lights for Homes<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/alarm-reviews.net\/top-home-security-systems-atlanta-ga\/\">Top Home Security Systems in Atlanta, GA<\/a><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/alarm-reviews.net\/what-to-do-when-your-security-company-contract-runs-out\/\">How to Cancel Your Alarm Contract<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Knock, Knock &#8211; Who&#8217;s there?\u00a0 NorthStar security is. \u00a0Each year they send out thousands of sales reps to get sales. \u00a0Recently, they just built a new building on the corner of a very popular intersection near University Mall in Orem, UT. \u00a0Another home security company founded in Utah (like Vivint, AMP, Pinacle (now out of [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":3742,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[120,113,226],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Talked to a NorthStar Alarm Service Security Sales Rep? Reviews &amp; Coverage<\/title>\n<meta name=\"description\" content=\"Knock, Knock -- NorthStar Home security is at your door ready to have you sign a 60 month contract for home security. Should you though?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alarm-reviews.net\/north-star-home-security\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Isabelle Landau\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/alarm-reviews.net\/north-star-home-security\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/alarm-reviews.net\/north-star-home-security\/\"},\"author\":{\"name\":\"Isabelle Landau\",\"@id\":\"https:\/\/alarm-reviews.net\/#\/schema\/person\/947abf43c9eba5ab4645547c5d947520\"},\"headline\":\"NorthStar Security Reviews\",\"datePublished\":\"2022-03-04T21:30:46+00:00\",\"dateModified\":\"2022-12-19T15:56:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/alarm-reviews.net\/north-star-home-security\/\"},\"wordCount\":1055,\"commentCount\":16,\"publisher\":{\"@id\":\"https:\/\/alarm-reviews.net\/#organization\"},\"articleSection\":[\"Home Security Company Comparison\",\"Home Security Reviews\",\"Home Security Systems\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/alarm-reviews.net\/north-star-home-security\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/alarm-reviews.net\/north-star-home-security\/\",\"url\":\"https:\/\/alarm-reviews.net\/north-star-home-security\/\",\"name\":\"Talked to a NorthStar Alarm Service Security Sales Rep? 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