Yeah North Star auto renews full contracts, I don’t work for them, they are a competitor well not really. But look up the state laws, if the state says auto renewal for full contract is no longer allowed then your free and clear, lots of states switched their laws about 5-8 years ago preventing that. Good luck

I don’t work with North Star nor do I think their systems warrant their prices. However, anyone knows that when you switch companies you get a better deal. That’s the time when companies are willing to spend the big bucks for customer acquisition. Now the company I work with, buys customers out of their contracts in addition to giving them the best in smart home. But with every company other than Vivint, once your a customer, you don’t get upgrades, you pay for them. ADT doesn’t do the best monitoring or offer the best equipment, they don’t have the best installs, they just buy other companies and use that profit on commercials, where companies like vivint redefine the smart home world, they started it and continue to push the boundaries every time. Why someone is loyal to company that is just now really doing some smart home and not even the best, is beyond me. They don’t do 4K cameras, they don’t do nest thermostats or garage control or lighting controls from the switches. And they act like their outdated cameras other companies were doing 7 years ago, including north star is big stuff. They charge hefty upfront fees for smart home where other companies do not, and they do a 2 year contract where vivint simply finances equipment and month to month on the monitoring. As for getting your husband, yeah couples make decisions together, it would be unprofessional for the rep to try and sneak one by on one decision maker. In sales both people must agree or the cancel will come sooner or later. I don’t know where people get the paradigm that they know sales and door to door ones better than the experts at their homes. Criticizing the techniques and pretty much want someone to say hey can I solicitor you to do something you weren’t going to do if I wasn’t here, hahaha. Sales is what makes the world go around. If their were no sales there would be no money to employee you or your husband in whatever job you guys have, plain and simple. Next time instead of thinking you know best, try listening, and reading, and truly evaluate if what is on the table is better than what you have. Most of the time it is.

The law require landlords to have easy reading size to protect the renters for hidden clauses

Everything we wanted (video doorbell, digital upgrade, locked-in price) we received at no additional cost. We had ADT who had a price increase after a year and relied on an internet connection. (NorthStar claims this is a potential security risk; they rely on satellite/mobile signal which is unaffected by a broken internet signal).

So far, there has only been one issue -the doorbell chime.

I will definitely keep everyone here updated as issues, solutions, and frustrations arise.

We’ll never use your company now. Good job!

I would never use this company. Beware of anything they tell you and carefully read anything you sign. They will cheat you if they can–based on our dealings with them.