Comments on: The Monitoring Center Reviews

By: T Springer

T Springer — Fri, 09 Mar 2018 22:39:58 +0000

We were also hit with hidden fees that TMC does not disclose on their website. $9.99 per month is only for landline, but they do not honor this price for VOIP, which many customers have. Instead they tried to upcharge to $14.99 or more. Also, TMC has earlier renewed our contract on an annual basis, with periodic unauthorized price increases. This despite the fact that the equipment they provide is light years behind what you could get on Amazon for half the price. When we had an issue with TMC billing we got the runaround. They told us they needed to talk to a manager, then disconnected the phone without getting back to us. After we cancelled, they finally called and told us they would not refund the balance on the unauthorized contract renewal. Pretty shoddy service all the way around.

By: John L.

John L. — Thu, 18 Jan 2018 14:03:52 +0000

I switched to TMC from another company. The monitoring cost difference was the first biggest influence. I had the equipment and it was compatible to switch over. As for the monitoring, I are very impressed and pleased with the service (better than the bigger company); they call immediately when the alarm is set off (accidentally), whereas we had 3 alarm incidents with the other company with no call back… I wasn’t impressed.

I will stay with TMC as long as things don’t change and even tell my friends of them.

By: Mirella H

Mirella H — Tue, 19 Dec 2017 18:34:45 +0000

In reply to Bernardo.

Thank you Bernardo … we appreciate your positive feedback and hope to continue to service your alarm needs

By: Bernardo

Bernardo — Fri, 13 Oct 2017 12:13:41 +0000

We purchased a home with and existing alarm system, we wanted security. Looking around all other guys charged 35+/ mo. I found the monitoring center and was able to reuse the whole system (saving new system fee) and only pay 20/mo. With cell back up. The local alarm guy came to the house to sale his product and was bashing my ” other guys systems” saying they don’t call in an emergency …blah ..blah. blah..I close my door set my alarm. Triggered a alarm and in 5 sec, who is calling my Monitoring center… Local alarm company has not bee. To my house after that. He was trying to charge 50/mo. For the same thing… monitoring center has no hidden fees. # 2+ year customer..

By: Mirella

Mirella — Fri, 21 Jul 2017 20:04:54 +0000

In reply to Chelsea B..

Welcome on Board Chelsea!!! We are happy to service your security needs :).

By: Mirella

Mirella — Fri, 21 Jul 2017 20:04:06 +0000

In reply to Becky Anderson.

Hi Becky, There are no hidden fees…we discuss all fees, perhaps there was a miscommunication. Please contact me directly, Mirella, TMC Sales Manager 1-866-247-4999 X2235 or email mirella@themonitoringcenter.com. I will be happy to assist you.

By: Mirella

Mirella — Fri, 21 Jul 2017 20:01:12 +0000

In reply to Melvin Baker.

Hi Melvin. Perhaps there was a misscommication as TMC’s pricing for monitoring is very straight forward. $9.99/month for land line monitoirng…$5.00 additional for internet monitoring or $8.00 additional for GSM monitoring. Please do contact me directly to review this pricing, Mirella, TMC Sales Manager 1-866-247-4999 X 2235 or email me at mirella@ themonitoringcenter com

By: Mirella

Mirella — Fri, 21 Jul 2017 19:56:38 +0000

In reply to Carol Keesh.

Hi Carol…there are no hidden charges and not like our competitors you have full ownership of your equipment and the system is not proprietary which means with the system we install you can be monitored by any other provider. We are more than happy to work with you to spread out the payments of the up-front costs. Please do contact me directly, Mirella, TMC Sales Manager 1-866-247-4999 X2235 or email mirella@themonitoringcenter com. Thank you.

By: Mirella

Mirella — Fri, 21 Jul 2017 19:54:17 +0000

In reply to Adam Vines.

Hi Adam…I’m sorry we were unable to gain your business. There are no hidden charges as we do discuss all with you prior to installation. There are also interest free payback options which make the up-front costs more palatable for you. Should you reconsider please contact me directly. Mirella, TMC Sales Manager 1-866-247-4999 or email me at mirella@themonitoringcenter.com. Thank you for your consideration.

By: Mirella

Mirella — Fri, 21 Jul 2017 19:51:01 +0000

In reply to Carol Keesh.

We have options to split your payments with no interest in order to assist you Carol. You have full ownership of your equipment and the equipment is not proprietary so there are many advantages not covered in this review post.