Thanks for heads up. Pro-rated billing is very common in the industry but you can also have a say on what date you want it taken out on. The first bill can be a bit confusing for people but by the 2nd you should see the rate they promised you or else there is problems.

Had a good experience with Protect America until the last 5 months. Had several false alarms and the customer support doesn’t seem to understand or be able to help me. I’ll probably be cancelling at the end of my term with them unless they throw in some sweet deals and fix whatever is going on!

Hey Patrick,

That sounds frustrating! When we did a test install with Protect America they were velcro attachments (not sticky). No issues on over 4 years here. Sounds like you maybe didn’t put it high enough on the door or in a location that people can bump into? At the top right is where we have found the best place to put these wireless door sensors.

Yes, it’s a DIY. They are sticking me with some false alarm fees from the police due to their door sensor failing and tripping the alarm. I suppose I need to order new ones or throw some glue on the back of them.

I just called and switched the 15 door and window sensors to 4 motions and an indoor camera for the same monthly price of $41.99. Can’t wait to see the equipment. FYI I worked for PA fifteen years ago and I loved it – what a fun and progressive group!

For starters, every time I call they have really long wait times before you actually get to talk to a person. They do have a feature that allows you to enter a callback number and they will call you back so you don’t have to wait on hold the entire time. It has taken anywhere from 10 minutes to an hour for them to call back.

My most recent complaint is in regards to moving. Do not use this system if there is a chance that you will be moving during the 3 year contract time frame. I recently moved to a new home. The new house already has a security system installed and all I have to do is call and activate the monitoring service. It is a very nice system with sensors on all the doors and windows, glass breaks, and multiple motion sensors throughout the house. The problem is that I still have about a year left on my contract with Protect America. They will not let me out of my contract. So my choice is install their system at my house and put up with their monitoring service for another year or I can pay for two monitoring services until my contract expires. I am cheap so I am putting up with it for another year. So now I am installing new equipment right next to equipment that is already in the house. And nothing works right. It has been a nightmare to set up the equipment. I have already spent 2.5 hours on the phone trying to get it working and it still isn’t working yet. They are supposed to call me on Saturday where I have blocked off two more hours to get it working. I have no faith that they will actually call on Saturday. Every other time I have requested a call back from a person, it never happens.

I have been in the new house for two weeks and their equipment still isn’t installed and working, so I am paying for a service I am not using.