I had the system installed due to repeated burglaries (unauthorized entries) and vandalism. Interesting is whenever any one of a group of about four(?) people are close to my property my cameras won’t record them, even though they are clearly within range. The entire camera system shut down for 10 days while I was out of town – ADT stated ‘everything is working properly’. A few weeks back, there was a large gathering next door and the entire camera system went down for about 6 hours.

I’ve noticed the camera live ‘views’ often appear to be jumping back and forth in time as people, vehicles and outdoor lighting will ‘flash frame’. One of my vehicles was vandalized a few weeks back, well within range of two cameras and nothing was recorded. The ‘ringleader’ of this group taunts me about their ‘activities’ on a regular basis. System seems to work fine otherwise and ADT service people tell me there’s nothing wrong with the system.

To add insult to injury, the ‘ringleader’ was standing a few doors away in his yard with a person who appeared to be wearing an ADT uniform. This took place yesterday and happened about two hours before the ADT Service Person showed up for my appointment – different person.

Hoping someone will steer me in the right direction.

So glad I read your review because I have been going back and forth what cameras should I get. Really didn’t want an adt camera because my contract start all over again locked in for 36 months again and what if I didn’t like the cameras then I just stuck with it or pay a very high break contract fee. I think I will try some stand alone security cameras for now.

So I’ll back up to the actual install day.
So install day comes and the guy puts up the first camera and I notice that the housing of the base of the camera does not cover up the wire. It is completely exposed and can be cut by anyone. I told him this was unacceptable and he called the office and informed me that I needed the dome cameras instead. Now I have to say that I don’t understand why this sales person sold me these cameras in the first place. I took her outside and showed her the exposed verzion wire and told her how upset I was that anyone could cut this and my system would no longer communicate with adt monitoring. At this point, the tech made a new appointment for a tech to come out and switch out, to the dome cameras where the wire is protected under a housing and can not be easily cut if installed in the eve of a one story house. He finished up the install wiring and the install of my ring front door camera. He closed up the closet where he had been working and said goodbye and left. Next day we go out and set our alarm. We come back and our alarm code no longer was accepted. Alarm goes off. We could not get it to respond. When I opened up the closet to look at my alarm panel the door was unlocked and open with wires hanging loose all over the place. A computer device was attached to these wires and for the life of me I thought we had been robbed by the mission impossible crew. We called ADT and a lady had to walk me thru removing the battery from the alarm system to get it to stop the alarm. I’ll also mention that they did not receive a signal at all for this alarm event. So service day comes and the technician arrives and opens up the door to the system and could not believe what he was seeing. He asked why the previous tecnitiins test equipment was there still. He said he had changed our alarm code and had left our system in test mode.
Great…….. I fall safe already…. not!
After he corrected all that mess and the replacement dome cameras were installed, One of the dome cameras was malfunctioning the very next day and we had to make another appointment to have that one replaced. Now they are working. The visibility is great. The night vision is great. BUT the thirty second clip is for the birds. That thirty second clip turns into a twenty five second clip when you notice that the camera actually backs up each clip a few seconds and shows you at first nothing and then includes the nothing in the thirty second clock. So basically if you have a slow murderer or robber you will only get a clip of them for twenty five seconds and then the recording will stop and you will actually get nothing of the crime. It’s POiNTLESS with a THREE YEAR CONTRACT and if you don’t figure it out before three days that you’ve been sold a piontless camera system that was intentionally designed and manufactured this way, you are up the creek without a paddle or in this case no video footage of the actual crime.
Needless to say I’m very dissatisfied with my security sales consultant recommended system purchase. Based on the fact that she knew ahead of time what events were happening around my property and why I needed a camera system in the first place. This Pulse system has alot of bells and whistles but I did not opt for those for automating my house. I only wanted the cameras to capture crime events. Not partially and not on a time clock.

I would also like to add that she also sold me a ring front door bell system. This system opened my eyes to the fact that technology exists that does not hobble you into a pointless purchase of a disfunctional system

Ring captures every motion activated event without delay with clips. It stores them in the cloud for only thirty dollars a year.
WITH SOUND
It also has a free app for your phone, your computer, your iPad, your husbands phone. It notifies you every time someone rings your doorbell or moves I front of it with controllable zones. Way to go RING!
You can answer that call on your device of choice and talk to that person while recording the video and conversation before and after you answer the ring.

So I have to say, what’s the point in buying ADT’s cameras at all.
Just install RING flood motion lights with cameras built in and doorbells front and back and be done with it.
No contract.
No SLeepy TIME missing events
No lies by omission, or missing facts.
No lack of customer satisfaction or attempts to make it right.
Loyal customer no longer loyal!

Same Problem Here, by the time they get out of the car you never even see them, then they are gone with no video clips. This is so stupid.