Comments on: How to Cancel Your Alarm Contract

By: Vernice

Vernice — Sun, 11 Aug 2019 20:09:49 +0000

I signed up with BRINKS Home Security on 07/13/2001. On 05/2019, I called ADT to upgrade my security system. After looking over the contract I decided to cancel, way too expensive. Here is where it gets interesting. I cancel the contract for upgrades within two days, but trying to get my down payment was a nightmare. After many calls to ADT, and placing a complaint BBB, I finally received the down payment. The processed lasted for 3 months. My BRINKS contract states “This service is provided under an initial 24 or 36 month agreement which continues in 12 month extensions.” Question: When can I cancel this contract? Will there be fees attached to this cancellation? Can they remove the equipment?

By: Jay

Jay — Sun, 09 Jun 2019 15:49:09 +0000

In reply to Lee S Sparks.

Yes you should be able to,

By: Richard Ziegler

Richard Ziegler — Thu, 02 May 2019 00:57:12 +0000

We have been paying into security for 18 years . Started with ADT .
Every so many years someone knocks on door to do upgrade,When they leave we have a new company who pays off the old and we carry on ..
Now in our 70s wife has had back surgery .Yard work is more difficult .
We were able to get a condo in a 55 and up community .( difficult to get into )
The current security co. Brinks says we owe them 3 years .
Is there a way we can get out of this ?/ What if we stop payment ??
We have sterling credit and pay cash so them going after our credit score doesnt bother me .

By: Thomas A Colucci

Thomas A Colucci — Thu, 11 Apr 2019 18:15:38 +0000

Called My Alarm Center to inform them that I will no longer be living in this house. The response that I got was that I owed them $400 because I am on contract with them until 2020. What contract???? Don’t ever remember signing any extension whatsoever. As of next week I’m no longer here and don’t need their services. Then agent I spoke with was super rude basically telling me either the new owners take up the services or I’m stuck. I DON’T THINK SO….

By: Mike

Mike — Wed, 06 Mar 2019 15:47:13 +0000

My parents purchased an alarm system when they moved into an over 55 condo. They were already seniors at the time and they purchased it from Ultraguard in 2006. Ultraguard was then purchased by ASG and then Protection 1 and currently they are billed by ADT. They haven’t been able to use the system because of too many false with the motion sensor so they want to cancel the service. ADT wants them to pay off for the remainder of an 5 YEAR that was automatically renewed from the original Ultraguard. Which of course the sales person didn’t point out or have them initial it. They have signed nothing since then. They did not agree to any of the contract transfers so I don’t know if that original contract is still valid. the equipment has never been upgraded and they pay 125 every 3 months for service they don’t use. ADT wants them to pay for the remaining 18 months at $750 in order to cancel early. Hasn’t ADT made enough money on 14 year old equipment?

By: Betty Dunnam

Betty Dunnam — Wed, 20 Feb 2019 00:47:26 +0000

My name is Betty Dunnam I wish to cancel my service my account is 310654867 address 341 Tipton lane Stout Ohio 45684

By: Lee S Sparks

Lee S Sparks — Tue, 21 Aug 2018 02:01:04 +0000

After looking at my Monotronics contract i noticed they didn’t check the box for the 5 year contract. In the first place I was unaware it was for 5 years!
Can i bail out of this contract dto to the unchecked box?

By: telma liu

telma liu — Wed, 01 Aug 2018 00:17:21 +0000

After stayed with my current security company for more than 4 years, I called to cancel the services, but they said they want the equipment back. The problem is can I ask them to fix my wall?

By: Alarm Reviews

Alarm Reviews — Mon, 30 Jul 2018 15:18:48 +0000

In reply to Myra.

Hey Myra – yeah they can hold you to that. Typically they will allow an early cancellation if you pay a percentage (often 75%) of the remaining contract value. The longer you have been with the company the less percentage that may be. All the other alternatives will get nasty between you and them. Sadly companies resorted to these long 5 year contracts as they are giving out hefty amounts of equipment upfront and they want a for sure payment for the oncoming years. Sorry you have to put up with it.

By: Myra

Myra — Fri, 27 Jul 2018 01:31:28 +0000

Hi just wondering what I can do. I signed a contract for 5 years with counterforse home security. I wanted to cancel but they said I have 18 months left of the contract. Can they hold me to that? I am in Nova Scotia and I am not sure if they can or not.