No problem 🙂

Thanks for the clarification Kyle and good to see some updates on LiveWatch’s end.

I signed up with LiveWatch in late 2016 after calling and comparing w/ many companies- FP included. Both seemed far and away better than the others called (ADT, Simpli, Protect America…), but here are the key differences I found…

1) LW is cancel any time and FP is a 3 year contract. Pretty cut and dry.

2) LW was $5 cheaper per month. I went with their Total Home package (39.95/mo) that includes every feature except for video, but does come with full home automation capability. Not sure what is meant here when they say FP has more in the way of home automation, as both companies have the same exact capabilities since they both use the alarm.com platform. FP may sell more equipment directly? Either way their equivalent package was $44.95/mo. Still, anything needed to utilize the home automation features can be snagged on Amazon.

3) As for the equipment, I actually paid a lot less for that than what I was quoted with FP. I went with the IQ 2.0 touch panel, 4 entry sensors, 2 motion sensors, and 2 keychain remotes, and my rep got everything to me for a flat $99 out the door with free overnight shipping. FP had me closer to $200 for the same equipment. My LW salesman said people calling in can get better deals than those buying online… and he was not kidding. Not sure why this site says LW has higher equipment costs…

4) The other big difference maker for me was LiveWatch’s ASAPer feature. This operates independently from the app to alert everyone on my contact list via their smartphones in the event of an alarm, and opens a window so we can all see what’s happening and dispatch/disarm immediately when needed. My FP rep told me that LW only does this in the event of an alarm, and does not respond in the traditional method with monitoring station agents calling the contact list and dispatching if no one answers. My LW rep let me know that this is untrue, and that LW actually has 3 monitoring stations that will dispatch, as well as LiveVoice service. It definitely rubbed me the wrong way that I was given false info by FrontPoint.

Long story short, I’m really happy with the choice I made, and don’t see myself canceling any time soon, but it is still nice to know I have the option.

Hope this helps someone 🙂