Comments on: SimpliSafe Reviews

By: MB

MB — Mon, 12 Feb 2018 19:28:36 +0000

This company is a sham. Connectivity issues with the camera. It never synced to the app. Couldnt set up monthly monitoring because the camera’s serial number was wrong. Had to call customer service several times and waited over 20 minutes each time. Finally returned the camera, over a month ago, and still no refund.

Bottomline: Do not trust these people with the safety of your home.

By: Reuben Virchow

Reuben Virchow — Sun, 07 Jan 2018 17:27:13 +0000

Rip off they turn the system on and off. At first I tried ADT and had my place broke into three times, no alarm so I switched to SimpliSafe. Only had it three weeks got up this morning and the system is off. I’m paying the same as ADT because Simplisafe Monitoring fee went up with out my say they got my card and charged it.

By: Dan Killian

Dan Killian — Wed, 25 Oct 2017 17:50:41 +0000

There is no CONTRACT for Simplisafe.

What do you call high upfront fees? $300? $500?

The first 60 days you can return it all for a refund if the system is not for you.

most people only need enough to cover a couple of doors and windows, a motion detector, the alarm and control unit, keychain fob and keypad.

By: Jayce

Jayce — Tue, 30 May 2017 17:28:55 +0000

If you are under the age 60 there is no way you end up with SimpliSafe (unless baited and taken advantage of). Thanks goodness there are sites like this out there that compare them to better alternatives. I’m not sure there is a worse alternative but Simplisafe’s advertising on news channels with doom and gloom get them their customers. Pricing is reasonable, but the equipment is junk and you can’t update it without another $1-2k out of pocket. For that much money you can get a very nice Vivint smart system (#4 pick I see on this site) or anything else.

By: Mario P.

Mario P. — Sat, 27 May 2017 05:56:35 +0000

In reply to Jason W..

What area are you in? I never had issues like this nor thought I was speaking to someone outside the country. Maybe it depends on the place you live? I don’t know. This company is legit and has a stellar track record. I been with them for 3 years now. Very pleased!

By: Jason W.

Jason W. — Wed, 24 May 2017 00:25:18 +0000

The live support is a joke. That is my only complaint with the company. When the system is working good, it is great! Even the prices are okay. But when I run in to any issues it takes them so long to get them resolved it is an absolute joke. I am not sure if they hire people over seas in the Philippines or what but I am beginning to think this is the case. If you have a short fuse for poor customer service, go with another company.

By: Casey Helms

Casey Helms — Fri, 12 May 2017 05:04:42 +0000

In reply to Billy.

Are you sure you are contacting the right number? I had this issue with Simlisafe. I was calling the wrong number every time. The people on the other end did not speak proper and clear English and they kept asking for my information over and over again. Thankfully I found out it was a scam number before I gave them too much information!

By: Billy

Billy — Sun, 07 May 2017 02:53:04 +0000

I could not do it. I tried. I tried to get help and no one seems to want to want to help. No one will return my calls. I got this system for my father and mother and it has been a hassle. If you do not know how to work with security systems go with another company.

By: Scooter Fredrick

Scooter Fredrick — Sat, 22 Apr 2017 22:35:03 +0000

You did a great job on this review. It has helped me a lot. I almost signed a contract with Simplisafe and I am glad I didn’t. Those upfront costs are insane! Who would pay that when leading companies out there like Frontpoint and ADT do it so much cheaper?

By: Mark D.

Mark D. — Tue, 18 Apr 2017 23:55:26 +0000

In reply to Nicole.

I am not sure how people can afford this company but I know someone from work who has been with them for 7 years and praises them. I guess it depends on your budget. I know her and her husband both make 6 figures between them so the costs aren’t that bad to them. For me, it is still out of my range.