Comments on: NextAlarm Reviews

By: Mark

Mark — Mon, 01 Apr 2019 00:16:43 +0000

Been a customer for about 7 years and service has gone really downhill. As another user mentioned – you can no longer speak to an actual person, except to deal with false alarm notifications.
Everything is by email and it recently took them 5 days to reply to a simple technical question, I had no service in the interim.
Also the last time there as a false alarm at my property they did not call either the first or second numbers on my account. Instead the called the 3rd number. They then proceed to call the police dept in an adjacent city. When I called them to cancel the police call out they didn’t bother and I ended up with a false alarm charge from another city.

By: Mark

Mark — Tue, 21 Aug 2018 14:05:05 +0000

I’d echo Clark’s concerns. NextAlarm has been a great monitoring company… with an emphasis on the HAS BEEN part. As a long-time customer, I grew accustomed to their superb monitoring service and great support when you needed it. But something has definitely changed in recent months. Don’t believe what you read on the Internet, you need to see it for yourself, call them at 877-NEXT-911 (877-639-8911) and try to speak with either sales or technical support. YOU CAN’T. You will get a recording telling you the email addresses to use for these departments. And their response to emails is very slow.

By: Clark

Clark — Sat, 14 Jul 2018 01:50:52 +0000

I have used next alarm for last 10 years. First a few years, they had good services, but recently their services began to go bad. There is no phone support any more. You cannot talk to anyone if you need help. You can only email tech support department. Emails won’t be answered for weeks. I am very disappointed with Nextalarm and decided to use it anymore.

By: Larry Cole

Larry Cole — Fri, 11 May 2018 05:43:06 +0000

NextAlarm offers amazing features and trust me, the cost of the whole thing is very cheap compared to the other systems I’ve used it in a while now. I’ll always recommend it to anyone who I think would love a good monitoring system although it is pretty basic, nothing fancy compared to Vivint.

By: Aqeeb Alim

Aqeeb Alim — Thu, 10 May 2018 06:30:20 +0000

NextAlarm offers amazing features a. and trust me, the cost of the whole thing is very cheap compared to the other systems I’ve used it for a while now. I’ll always recommend it to anyone who I think would love a good monitoring system.

By: Damia

Damia — Wed, 09 May 2018 19:00:13 +0000

In reply to Karabo J.

Hi, was the installation process easy for you? Mine is taking the whole day and even after the agent left the house, it’s still acting up. I hope it’s just a glitch somewhere on my own.

By: Karabo J

Karabo J — Wed, 09 May 2018 18:58:47 +0000

I just got my own Nextalarm installed and I’m really excited about all it can do and I can’t wait to try them out. Though it was a bit stressful going through a third-party retailer. It would have been a lot easier if we could just get it directly. Dunno why they don’t want to save us the stress.

By: viatna Sam

viatna Sam — Sun, 08 Apr 2018 07:04:51 +0000

This is not like any alarm system I’ve used. It has some nice features that I was not initially expecting from a simple alarm system. The customer service is not great though so just make sure that everything is in order upon installation.

By: Billy

Billy — Fri, 06 Apr 2018 02:22:19 +0000

The fact that I can actually receive messages from the system and also disarm or arm the alarm system is just so cool.

By: Gabriella

Gabriella — Fri, 06 Apr 2018 02:21:33 +0000

Before now, I wouldn’t believe an alarm device can work perfectly with others without removing the ones I had before, until when I came in contact with this. Infact, I can say no technological advancement ever surpasses it when it comes to security. Now I can sleep under my roof with my two eyes closed.