Comments on: Nest Review

By: Abigail

Abigail — Wed, 18 Apr 2018 15:51:11 +0000

In reply to Carl.

Good point. You do not really get a sense of this company having it all together right now. There is a missing link, and I think that many consumers can sense this.

By: Lena

Lena — Wed, 01 Mar 2017 03:39:39 +0000

It’s crazy what Nest is coming out with now. I feel like they are a lot bigger and more well known in their retail channels (Home depot, Walmart). When researching online I see much better products and company then Nest but since they are backed and owned by Google Inc I suppose we will continue seeing great innovation from them.

By: Kat Wilson

Kat Wilson — Mon, 06 Feb 2017 18:28:21 +0000

BEWARE Nest Return Policy and Customer Service: I received a Nest Outdoor Camera as a Christmas present. It is not an item that I will use. The camera was purchased from Nest online. I checked the Nest website and could not find information about “Returns”. I contacted Nest by phone for assistance. I was advised by a recording that the anticipated wait time for assistance would be ten minutes. The first customer service rep (CSR) I spoke with took my email address and the order reference number, then explained he would put me on hold while he pulled up the order in his computer system. Once the CSR returned to our call, he informed me that returns are supposed to be made within 30 days, but since this item was a gift (at this point 45 days from ship date) Nest may still be able to accommodate the return and he would refer me to another Nest CSR / department for assistance. I waited for the next Nest CSR, and once connected I explained that I wanted to return a Nest product that I had received as a gift. Once again I was put on hold while my order was pulled up in the system. I was told that returns must be made within 30 days of purchase and that the information is available on the Nest website. I explained the Nest product was a gift that I did not receive until Dec. 25, and that the previous CSR told me Nest may be able to assist with the return since it was a gift. I was told that was not the case, I might have to sell the Nest product on my own (yes, incredibly, that was a suggestion), that the product was purchased in November and the 30 days return period had expired. I mentioned that the Packing Slip indicated the Nest product did not even ship until 12/7/16. I asked to speak with a more senior person at Nest and was informed that there was no one else I could speak with–that the person whom I was speaking with was the final decision maker. So my “customer service” experience with Nest is that it took 30 minutes of my time and I learned that Nest is not flexible with its policies. Contrast this Nest experience with home improvement retailers Lowe’s, Home Depot, etc. that include a “Returns” information button on their home pages and a 90-day return policy. Nest buries the “Returns” information in the “Store” section and only extends a 30-day return time period–from the date of purchase, not even from the date a customer receives the item.

By: Carl

Carl — Wed, 26 Oct 2016 12:49:35 +0000

The cons seem to seriously outnumber the pros in this case… I mean, high prices and basic security products? I’d rather stick to something less advanced but actually useful, thanks

By: Frank S.

Frank S. — Sun, 22 May 2016 16:18:13 +0000

I purchased a Nest indoor camera primarily because it can be connected to a wi-fi so I can easily view the livestream at any time. But playback requires a subscription fee. There are other add ons that may be useful, but you’d have to see for yourself if it’s worth the extra bucks. I like that it detects motions and sounds. That’s really a cool feature. It’s a bit pricey but the great features justify the cost.