Canary just s**** had them for 4 years wouldn’t recommend them to anybody now I used to be able to get a representative on the phone to help now you have to do it through email no more phone calls and now you have to pay for a membership or you can’t see what’s happening in the house so needless to say my cameras don’t really work much anymore they are a waste of money and time

Me too! I have 2 all in one and 1 Flex and even though I have the notification turned off while I am at home, I still get notifications as though I am away from home. When I try to call for help all I get is a recorder. In the beginning it was great I was very happy and was recommending Canary to everyone telling family and friends how great it was. Now I hate I did their customer service is lousy I also regret buying these cameras.

I am experiencing this right now, had it since 2015, my subscription ran out few months ago due to me being home bc of surgery, I am back to work and called for another subscription, they tell me that my camera is no longer working and I have to pay for another canary,, so this camera was working fine, sitting on a shelf and now out of nowhere it no longer works when the only thing that changed was my membership. They are scam artists and I am throwing this out and going with arlo. I agree will never go back to them again.

We bought a unit and were happy with it until the upgrade this fall. Now we don’t get any alerts when we’re away from home, it won’t switch automatically from home to away & vice versa. What a waste of money. And as people have mentioned, you can’t call them. I did reach someone by Chat, and they instructed me to delete and reload the app. Didn’t work. They said it’s an issue with the app or the phone, not the Canary. What a waste of money!!!!