Comments on: Alarm.com Reviews

By: TPS Industrial Ltd

TPS Industrial Ltd — Wed, 18 Sep 2019 02:53:39 +0000

A great roundup with some pretty amazing advice.

By: Jim F

Jim F — Thu, 02 May 2019 03:05:54 +0000

alarm.com beats the hell out of ADT Pulse. ADT Pulse is the Yugo of systems.

By: Daniel Voiss

Daniel Voiss — Mon, 25 Feb 2019 04:35:41 +0000

So for update purposes, and to contradict your comparison to the ADT pulse app: ADT is moving to alarm.com platform and has copied design and concept of their new panel from one of alarm.com’s dev partners, Quolsys. The alarm.com platform is the standard and the most reliable and feature rich solution available hands down, no comparisons. I will agree that one of the issues is that they do not offer monitoring directly but there is many reasons for that and that’s why you should look at a company that has an established good reputation with your market to provide service installation and support of security devices and smart home devices that integrate with the platform. I live in Las Vegas and the best solution here is a local company, Sting Alarm ( https://StingAlarm.com ) but if you go to alarm.com you can search for a local partner in your area.

By: D Spaulding

D Spaulding — Fri, 21 Sep 2018 11:45:06 +0000

I read all the comments below. I have had ZERO issues with my system. No problems controlling thermostats, alarm system, lights, locks, etc. Some minor connectivity issues with outdoor landscape lighting when weather is bad but I think that is more zwave limitations than this system issue.

By: Robert Rupar

Robert Rupar — Fri, 14 Sep 2018 16:55:59 +0000

As with many customers, we are new to the buying experiences when it comes to a security company.

After the home purchase with D R Horton, I was provided an Alarm.com doorbell. Just to let you know. The doorbell look great, but the customer service with Alarm.com is exhausting to deal with.

After two days, all I got from the customer service department is this message:

Hello Robert,

Thank you for the follow up. We appreciate you passing along the numbers used in this call so that we can investigate your call. We are very sorry, again, for what you experienced. While receiving feedback like this is never easy, it is the only way a company like ours can learn and grow. We take this very seriously and will seek to improve based on what we learn from this situation. We would like to thank you once again for taking the time to report this. If you have additional feed back or questions for us, please let us know.

Regards,

Alarm.com CORE

TID 1756813

Yes, I called Brinks, Links, and etc all said the same things about Alarm.com customer service numbers. Not going to name the companies since they are dealers for Alarm.com, both said the customer service issues has been ongoing for years. Shocking…YEARS! Thank God I do not have stocks in that company.

So, I am a team player. All I can do is give the warnings. I would stay away from Alarm.com like no other. In the end, just wanted to share my first time experience with Alarm.com

By: Mike

Mike — Thu, 16 Aug 2018 22:44:39 +0000

I would have to say that this product packs a punch for the features it has, although I’ve gotten feedback from my friends that system is glitchy and they find it a hassle, I have to see it firsthand before I can make the conclusion. Although collectively mixed reviews have come upon this, I think it’s good enough unless you’re looking for a foolproof product. Lol!

By: Josh Mcdaniel

Josh Mcdaniel — Thu, 24 May 2018 18:29:50 +0000

Most people don’t know they are using the Alarm (dot) com app and I suppose it’s supposed to be this way. They do a great job connecting with most security equipment providers. If you are a DIY security guru this is your best chance for a quality smart app to control all home automation aspects. Your other options are higher MMR fees like ADT or Vivint who create their own app for users.

These guys have done a good job acquiring smaller companies and assets to beef up their brand and stay relevant in an ever changing tech world. Anyone who uses this app shouldn’t have to worry about functionality or buggy updates.

By: Martin

Martin — Sat, 27 Jan 2018 12:36:33 +0000

I’m a current Alarm.com customer (through Livewatch) and I’ve been unhappy with the service. Initially, the service was great and everything was working fine but I added an approved zwave thermostat which has caused all my zwave devices to not function correctly. In particular, my door locks do not consistently respond to remote commands and I’ve spent dozens of hours trying to fix the problem with support. The company will not replace the faulty device which is a safety problem (i.e., the door locks do not always correctly indicate if they are locked or not) – sad for a security company! Since I’ve invested so much time and effort already, I’m just replacing the faulty device on my own dime but I do not recommend given the problems with the technology.

By: Brenda Grow

Brenda Grow — Sun, 17 Sep 2017 13:44:27 +0000

App is the worst. My husband and I have problems arming and disarming from the app constantly, It is worthless since you can not arm/disarm from the app. I have set the alarm off when I drive into the garage because you can’t determine if it is armed or if you have disarmed it. Definitely would not recommend.

By: Richard

Richard — Fri, 13 Jan 2017 03:37:16 +0000

In reply to AP.

AP, as author described, Alarm.com is a solution provider and not selling directly. Are you sure who acquired your previous company is Alarm.com? Just curious, which is your previous company?