Comments on: TWC Intelligent Home Reviews

By: Cliff

Cliff — Sat, 27 May 2017 05:59:58 +0000

I am sorry but this company sucks. Their internet has to be the WORST I have ever had! I have more down time and issues than I have ever had my entire life. I pay for 50 mbps speeds and I am lucky if I get 3. This alone makes the security system (streaming of the app) very unreliable. Never again. Soon as my contract is up, I am done.

By: Mickey

Mickey — Wed, 24 May 2017 00:30:50 +0000

In reply to Joann N..

I have had nothing but issues here in PA. I feel like they have become a joke around here. I thought since I had the cable I may as well tack on the security package but it was a HUGE mistake. I ended up dropping them and their cable service and going with someone else.

By: Joann N.

Joann N. — Thu, 04 May 2017 23:20:53 +0000

In reply to Wilson.

Time Warner is one of those home security companies where it depends on where you live. I have loved them and never had an issue with them at all but a cousin of mine who lives the state over could never reach them and had horrible service. I guess it comes down to a coin flip.

By: Wilson

Wilson — Tue, 25 Apr 2017 23:23:49 +0000

I don’t have any major complaints but I do have some minor ones. I was not a fan of their customer service at all. I was able to get out of my contract after a few months thankfully. A friend helped me find some loop holes. The people I spoke to about my issues with billing and such tried to rush me off the phone and they were not helpful.

By: Tommy

Tommy — Tue, 18 Apr 2017 23:58:02 +0000

In reply to Keith.

I had their cable for many years and decided to give their security a shot too. I feel like maybe 5 years ago it was when they started going down hill. I think they out source their customer care because no one I have spoken to could speak clear English which frustrates me. I ended up canceling both in 2015 and just now got away from them completely. It was a nightmare.

By: Keith

Keith — Fri, 07 Apr 2017 09:31:23 +0000

With Time Warner, you’ll have 18 months contract. Make sure they are not on auto-renewal because their customer service is not the best. Keep in mind that the security system is bundled with your internet service. You’ll have to terminate your contract if you want to switch to another internet service provider and the fee is quite hefty.

By: Chad

Chad — Sun, 08 Jan 2017 12:41:15 +0000

I have been a TW customer for over 9 years. They have made a huge leap! Inter net is 300 mgs in some areas up to 500 which I’m in. They have there cable which is 89.00 with epix movies, on demand channels and 5.00 extra gets you all 9 HBO and HBO on demand , and Showtime and encore channels with it . I won’t use their security system. But as far as Customer service goes, they’ve always been great. Usually it’s the people who don’t pay or always need extensions along with I’m sure their cell phone companies utilities etc that complain about them being terrible meaning Cust Service cut off service due to too many bs stories.

By: Joe B.

Joe B. — Mon, 21 Nov 2016 05:19:49 +0000

Like the adage goes, Jack of all trade, master of none. I’d rather place the security of my home on a home security firm that deals in solely security than one with too many pots cooking at the same time. Frontpoint remains my choice.

By: Charles

Charles — Tue, 27 Sep 2016 23:46:31 +0000

I think time warner should just stick with their cable service, why are they even trying to branch off into security? Stick with what your good at.

By: None

None — Wed, 29 Jun 2016 06:54:38 +0000

In reply to Amanda.