Comments on: Swann Security Systems

By: Dee Holt

Dee Holt — Sat, 20 Apr 2019 04:19:56 +0000

I purchased a Swann 2k series 4 camera 1080 P. It has been the worst purchase of my life. After paying electricians over $500 to install the system I was out a thousand dollars. By the time I organised electricians and delivery being 10 days in-transit, at least 3 weeks had gone by. The system is extremely complicated and would not accept my email among other issues and it took a few more weeks for me to figure out that it didn’t work like had been promised. The cameras only recorded people moving once they were 6 feet from the camera, and the only thing they would pick up in the distance were 2 or 3 cars a day that drove by my place, when over 100 cars drive by my place a day. And they picked up nothing in my yard or driveway. At 8 weeks they stopped working completely and Swann would not give me a refund as it was over 30 days. Their corporate office wouldn’t even give me a reply after that about who would pay for the second install, and why did the cameras not have the range or ability to pick up anything past 6 feet? My 7 foot ladder was stolen during this time and my son’s car was broken in to as well. I spent an entire onerous day ( up and down ladders, taking photos of every plug, etc.) with their tech team to confirm to them that the system was indeed not working, and they still would not honor their warranty. Dee Holt

By: MJ

MJ — Fri, 14 Sep 2018 19:31:14 +0000

I hate to say it but the camera only work when they want. Sometimes I get a good picture on my phone but most of the time only one cam works and it is never the one I want to see. I am really frustrated but I live in a fairly safe neighborhood so there is that.

By: Darrell M. Stafford

Darrell M. Stafford — Sun, 02 Sep 2018 12:51:15 +0000

Fan runs 24/7 and is loud

By: tony

tony — Fri, 24 Aug 2018 21:00:20 +0000

swann play back buggy / plus can only use cams that have swann name it lock all none cams out. This i hate will change or find firmware that format to none swann.

By: Diane O Border

Diane O Border — Wed, 23 May 2018 21:22:36 +0000

hHave had Swann for a few years now. NOTHING but problems. Tech support is in some foreign country. Glenn Beasley is exactly right — they read from a script, each tech having you do the same thing over and over and over. they have NO idea how to figure out your problem.

By: Alarm Reviews

Alarm Reviews — Thu, 14 Dec 2017 23:00:46 +0000

In reply to GLENN BEASLEY.

Easy on the ALL CAPS Glenn 😉

By: GLENN BEASLEY

GLENN BEASLEY — Tue, 05 Dec 2017 00:52:13 +0000

PURCHASED MY 4200 SYSTEM 4 YEARS AGO AND NOTHING BUT PROBLEMS. THERE IS NO TECHNICAL ASSISTANCE, THEY READ FROM SCRIPT AND CANT DIAGNOIS A PROBLEM. THEY JUST HAD ME PURCHASE A HARD DRIVE FOR $70 AFTER I MADE AN ADJUSTMENT ON A CAMERA THE SYSTEM BOOTS UP AND SHUTS DOWN. I HAD A FEELING THE HARDRIVE WOULDNT FIX IT BUT TOOK A CHANCE. I HAD MY BROTHER BUY THE SAME UNIT I DID AND HE TOSSED HIS LAST YEAR. STAY AWAY FROM THIS PRODUCT. IN MY OPINION PURE JUNK AND NO ASSISTANCE WITH KNOWLEDGE OF THE PROBLEM

By: Ralph

Ralph — Tue, 28 Nov 2017 05:39:45 +0000

Purchased the Swann Professional HD Security System and hooked it up today. Seemed decent for about an hour. I believed all was good, had dinner, searched the internet and came up to check on the system. It has frozen with only 5 of the possible 16 cameras and no matter what I’ve tried, I can not get it to reload the video inputs. Customer support online troubleshooting leaves you in terminal hold without ever answering your inquiry. Definitely not top notch customer service or a high quality system. I will be returning it in the morning.

By: Wayne Turi

Wayne Turi — Tue, 17 Oct 2017 00:23:56 +0000

Swann box claims you can record for 80 days. That a false statement ! That may work , and this comes from their reps also, if you use 1 camera at a very low resolution and only for a few hours a day. But their reps don’t actually recommend using low resolution I googled my question and an answer came up that is complicated and meant for technical people and not an average DIY guy. Thanks to their false claims I have lost video that I needed. I do not recommend Swann Security .

By: j l newlin

j l newlin — Thu, 07 Sep 2017 14:03:39 +0000

dvr failed shortly after 1 year warranty , swann did not care . paid $750 for this system. bought a new dvr on line for $4o ,not swann so that means swann had about $15 in their dvr. that is how much they care!