Comments on: Protection One Home Security Review

By: David Lucas

David Lucas — Mon, 04 Jun 2018 23:46:51 +0000

Well back on May 6th, my protection one box keep saying network failure. I know enough about network so I moved the box to another location. Then it quit working completely on March 12th. So I called in and they said I had a bad celluar card we will send you one. I live in a bad area of town I asked to have shipped to my office. They assured me that is where it would go. Didn’t came to my house and was stolen of my porch May 18th . They sent me another one and I got the tracking early enough to find out it was going back to my house called protection one they said they would get in touch with FEDex and have it sent to my office. Nope sent back to them May 23rd, so I call again get another one sent out to me finally get this one hook it up May 31st I use Verizon cell phone and have 4 to 5 bars at my house hooked it up. Done what they said. Didn’t work, they said I need a bigger antenna. So today June 4th I get my bigger antenna. No this still doesn’t work, so now they claim it is my box that is bad. I asked them can’t they send someone to fix this I’m getting tired of waiting and shipping stuff around they said no they don’t have local offices. However what is this I found. 2148 Pelham Pkwy, Building 700, Pelham, AL 35124. I told them I was willing to pay for a service call and have someone come fix this. They said I have to wait on a label box up my unit send them the unit once they get it and figure out the problem I will get another unit. So I have been without service for now a month. You think after everything I been through they would do something more to help. Sure free month is nice but I’m unprotected. I have already spoken to a lawyer and if I get broke into for them being stupid we are going to sue Protection One. I’m ready to box everything up and get my money back and go with another company. This is a wasted of time and nothing but a bunch of lairs and people that don’t care about the customers. They have my credit card on file and charge me ever month. What the hell would it hurt for them to over night me a new one. I box up and send my old one in.

By: Amanda Andrew

Amanda Andrew — Mon, 21 May 2018 16:40:49 +0000

Protection one is HORRIBLE do not sign up, do not unless you want to be lied to and mislead. They are very manipulative. They told me I could cancel anytime free of charge and now are telling me it will cost me $1900.oo to cancel their shitty ass service.

By: Alarm Reviews

Alarm Reviews — Tue, 16 Jan 2018 20:43:09 +0000

In reply to WT.

Hope they find a way to make this merge successful since it’s such a giant one! Customers go through enough hurdles and headaches getting the service, no need for more when it switched companies. Pretty common thing to happen as we have pin pointed in other articles. ADT has acquired Brinx, Broadview and other giants throughout the years.

By: WT

WT — Sun, 14 Jan 2018 22:37:46 +0000

Protection One was an excellent, customer oriented company until ADT took over. I know because I’ve used them for over 10 years and there is a marked difference in pricing and customer service. When we moved in 2016, their Tech said he could not install an outside siren. I later found out that was not true and askef Protection One to correct the problem. They finally agreed only if I signed a new 3/ year contract. No way! This is a problem you created and it needs to be corrected without penalizing me. When my contract ends, I will definitely be looking for another company.

By: Rajesh

Rajesh — Sat, 11 Nov 2017 17:30:47 +0000

About the rudest people you can get. They were like a lender asking you for money you owe. I am not sure how they plan to sign up people with an approach like that. The representative demanded my personal information before he could give out any information. Then said they would charge me $44.95 + tax per month just for monitoring using my existing system. That’s it.

By: Kenny Cowan

Kenny Cowan — Tue, 24 Oct 2017 15:47:30 +0000

4 years ago, my wife signed us up for Protection One. The sales guy that knocked on the door then was pushy, high pressure, and absolutely refused to wait until I was there. She signed a 3 year contract, which we were not given a copy of. They came out and installed the equipment, and left with no instruction on its use, and without one of the main features that I had asked for, which they claimed we never asked for.
2 months later, one of the keypads went out. They dispatched a service tech, who replaced the defective keypad, then charged us $100 for the service call. Apparently there was no warranty on their brand-new equipment. Same keypad died another month later, another service call and another $100 later, it was only a battery.
After 3 years, I called and spoke to their customer service and tried to cancel, but was informed I still had 12 months on contract, and would be subject to a large cancellation fee. I let it go, and marked down in my calendar when the contract was up. We called yesterday (12 months later) to cancel again, and were informed that we now had 13 more months on the contract. I asked for a copy of the contract, and was e-mailed a pdf that has my wife’s signature electronically added to it, clearly not what she signed 4 years earlier.
This company has done nothing but lie and fail to provide the services asked for. They are rude, deceitful, and I will continue to dissuade anyone from every using them.

By: Cassandra manna

Cassandra manna — Wed, 18 Oct 2017 06:16:46 +0000

After getting a phone call that the alarm had been triggered it took an hour and a half before security actually showed up. We still haven’t heard from them we are out of town have no idea what’s going on and are in a different state. This is the worst service ever, no one seems to know anything about what’s going on and if it was a break in they would have the whole place cleaned out by now. What a fraud of a company absolutely shameful

By: Rosalinda Nelson

Rosalinda Nelson — Thu, 03 Aug 2017 14:10:26 +0000

I am not a happy camper with protection one!!!!

By: Nancy

Nancy — Sun, 21 May 2017 21:43:49 +0000

I spoke to a man names Ryan something on the phone. I was trying to see about getting Protection One for my home. The way he spoke to me was very unfriendly and pushy. He almost tried scaring me in to doing business with them. Telling me all these stats for robbery and criminals in my area and then saying my chanced with and without the security. It was very unpleasant. I haven’t called back and I fully intend on going with someone else.

By: Franky Rhodes

Franky Rhodes — Mon, 08 May 2017 23:20:33 +0000

In reply to Constance Raines.

A lot of places to auto-pay. This is just something you have to assume today. Companies know they can bank off of people not knowing about it so they do it. I had the same issue with another company a few years back so it is just something I always ask going it. I have been with Protection One for 7 months now and never had this happen to me. What area are you in?