We spent $1,300 for 6 camera’s that never worked . Over 13 technicians and dozens of phone calls and still can’t fix our camera’s. The installation was the worse i have ever seen and we have pictures to prove it .They first tell us that we needed cox wifi and then we needed to wait for their new D.V.R. guess what it still doesn’t work ! I put all the Camera’s in the garbage where they belong. They will not refund our money. How does Cox get away with stealing peoples money. Cox homelufe is a scam !

Within these 3 months Cox Technicians have been over 6 times and that’s not counting the supervisor who has been over 3 times. All the technicians are very nice, but not one can get my cameras to work. They also attempted to install an extension device and shorted out the wall socket that caught on fire. The supervisor (Sam) stated he doesn’t know why my cameras are not working. I’m tired and just want all money back so I can get a security system that works before something happens at my home.
Updated on 08/28/2018: Cox Homelife has been a horror story. I suggest to anyone even thinking about getting this system to reconsider. It’s a horrible system.
We had it installed and the techs could not get it to work since day one. We had tech after tech and supervisors come over to try to fix the system to no avail. Then we were told that we needed to be patient because Cox has a new app coming out and we will be one of the first to be installed, then the system will work. A bunch of lies. The tech came out and installed the new app and still didn’t work. I heard him tell his supervisor on the phone that the SYSTEM WAS NOT FIXABLE.

We asked for our money back and was turned down. We paid for a bunch of equipment that never worked and Cox feels that is ok. So we have cameras that were installed on and in our home THAT DO NOT WORK. They say that they cannot make it work but still refuse to refund our money. Now they are saying that it is WIFI issue. Well, it is COX WIFI. Cox Homelife is made up of a bunch of thieves! I thought that this would be a reputable company to have a security system with. I was wrong. They do not know what they are doing and we have to pay for it. Piss poor company!! Stay away from them.

: Cox Homelife has been a horror story. I suggest to anyone even thinking about getting this system to reconsider. It’s a horrible system.
We had it installed and the techs could not get it to work since day one. We had tech after tech and supervisors come over to try to fix the system to no avail. Then we were told that we needed to be patient because Cox has a new app coming out and we will be one of the first to be installed, then the system will work. A bunch of lies. The tech came out and installed the new app and still didn’t work. I heard him tell his supervisor on the phone that the SYSTEM WAS NOT FIXABLE.

We asked for our money back and was turned down. We paid for a bunch of equipment that never worked and Cox feels that is ok. So we have cameras that were installed on and in our home THAT DO NOT WORK. They say that they cannot make it work but still refuse to refund our money. Now they are saying that it is WIFI issue. Well, it is COX WIFI. Cox Homelife is made up of a bunch of thieves! I thought that this would be a reputable company to have a security system with. I was wrong. They do not know what they are doing and we have to pay for it. Piss poor company!! Stay away from them.

Not sure if this was just an issue with my local COX dealer and support or if this is nationwide. Basically I’m being ‘coaxed’ into keeping their internet just to keep my home security the same. The app is pretty buggy too.

I used to have APEX before they were Vivint. I would go back with them or ADT in a second over this complicated mess.

Thanks Marky for info; just FYI we are trying to keep this article about Cox home security and not the other aspects of their company. Still good info for others 😉

I ended up doing what you are considering and I regret it. Not because the cable is bad but the internet is shotty. So when the internet goes down, I am stuck without a security system or one that bugs out. It happened to me when I was away for the weekend and all’s I did was worry the entire time. Really reconsider it.