Comments on: AT&T Digital Life Reviews & Comparison Chart

By: Luis E. Perez

Luis E. Perez — Fri, 22 Mar 2019 14:40:39 +0000

One of the worst customer service I have ever seen. This company (AT&T Digital LIFE) sucks!!! I’ve been dealing with a simple issue as to replace a door sensor since December 2018; it is now March 2019, and still dealing with the issue, on top that they want to charge me $39,95 for an error they committed.
Customer service representative don’t seem to have enough knowledge to resolve simple issues, and went you request a supervisor, or someone that can be a decision-maker, they are reluctant to transfer you.
Do not commit the same mistake I committed switching to AT&T Digital Life alarm system. I walked away from Directv for the same reason, and already started the process of finding a new provider for my alarm.

By: Alarm Reviews

Alarm Reviews — Mon, 25 Jun 2018 15:54:09 +0000

In reply to Gordon Lucaj.

Yeah unfortunately any product that is sold by commission based employees is going to bring with it it’s lies as they are eager to make commission. Security companies that knock door to door have a hard time with this and have implemented new things like the customer welcome call where corporate confirms they understand all parts of the contract and pricing. These things will also hold true with car sales, homes and anything that pays out a high sales commission.

By: Gordon Lucaj

Gordon Lucaj — Fri, 22 Jun 2018 01:57:44 +0000

The reps at the stores lie all the time. Do not sign up this company is the worst. I was talked into it at the store and my main concern was that I was moving in 6 months and my new landlord might not let me have it installed. If you’re renting you need permission from your landlord to have it installed. The rep assured me multiple times that there would be no issue if my landlord wouldn’t let me install the system because Digital life wouldn’t force me to keep paying for a system that I wouldn’t be able to have installed in my home. I ended up moving a year later and my landlord wouldn’t let me have anything drilled in the walls. I call up Digital life and they tell me I have a $400 early termination fee to pay and just because I can’t have the system installed in my home, it doesn’t mean i’m out of my contract. I go back to the store to see the rep and he tells me he would never say anything like that… Fast forward to another year later, I’m out of contract and have been paying this stupid bill for no reason. I call to cancel and they tell me only a special department can cancel my account and they’re only open monday – friday 8-5pm but eastern time… This department is only open when people are working typical hours and I can’t cancel after work or before work. I’m literally going to have to take a full day off to cancel this stupid system that hasn’t been used in over a year. I asked to speak to a manager, they transferred me to the manager after a 45 minute hold. The second they pick up the phone I hear someone talking and laughing and then click. They treat you like crap. On another note, one of the women I work with had the system installed over a year ago. Her house got broken into and she saw the guy in her cameras but her alarm never went off. She found out her installer never set up the sensors on the doors or windows… If you need this stupid system make sure you get everything in writing, the reps are shady and just trying to make quick money because they are paid on commission.

By: Scott G

Scott G — Fri, 16 Mar 2018 14:32:51 +0000

I’ve had Digital Life for 5 years with no issues. It works great.

By: Dammy

Dammy — Sun, 18 Feb 2018 10:06:53 +0000

I hate that the backup battery doesn’t last longer than a day! Well, aside that I’ve been enjoying the service. I subscribed for a Premium security and automation package and I got charged for the 3 years subscription service and I got a very good installer to come do the job. Trust me, ATT is a very good security company and they know just how to treat their customers.

By: Jill

Jill — Mon, 08 Jan 2018 01:49:45 +0000

Listen up, AT&T is new to this space compared to other companies who whole business is home security. So of course you’ll get better service than a company that specializes in cellular phone coverage. Doesn’t that make sense?

By: Rosy

Rosy — Fri, 05 Jan 2018 00:56:24 +0000

Att digital life was bad choice for me. The people that sold it to me were nice as was the installer but the system function and monitoring was poor. It all sounds good at first but I wasted my money for 2 yrs because of the contract. I actually had to maintain a second alarm system for safety. When att digital life wasn’t working or it went off I was not notified .They didn’t even realize it wasn’t workiing. Battery life was short and had to be replaced . It took a lot of space , made holes in my walls and then in the end I have useless equipment that won’t even chime when the door opens. Extremely disappointed.

By: Alarm Reviews

Alarm Reviews — Thu, 14 Dec 2017 23:21:00 +0000

In reply to Athena Williams.

How did you go about signing up? They have withdrawn Digital life from all of the Authorized Retailers storefronts… Online? They are dissolving this over the coming years so I’m surprised they took your service.

By: Digital Life Hater

Digital Life Hater — Sat, 02 Dec 2017 19:53:43 +0000

It is simple. SIMPLY THE WORST SERVICE EVER. Every experience except for the install. The equipment is always needing repairs. The customer service is worse than any other company I have ever used…by far. That says a lot as there are a lot of bad customer service lines at different companies. But they are unlike anything else. A simple call takes an hour to resolve. More difficult situations take forever and rarely actually get resolved. I paid to cancel my service because after a year I did not want to deal with the frustration of THE WORLD’S WORST SERVICE anymore. I hate it so much I took a few minutes out of my day to write this even though I have not used them in months.

By: S. G. Eldridge

S. G. Eldridge — Mon, 13 Nov 2017 03:27:45 +0000

Don’t mess with Digital Life. The company is impersonal and the equipment cannot be used with any other system. You own the cameras, but they are worthless once you leave the company. It is not worth the money, so don’t believe the hype.