Comments on: AMP Security Review

By: Rhoda

Rhoda — Sat, 07 Sep 2019 01:34:38 +0000

On July 28 hey Mr. Brett Harris came up to my boyfriends house while we were sitting outside and throw his sales pitch to us however we weren’t interested and Mr. Harris went on to ask me what my name was which I told him and never watched ask my boyfriend his name , then went on to ask me for my social security number which I refused to give him because I wasn’t the home owner, my boyfriend was! Something didn’t sit right with me, so after he left, I went to check my credit and found out that he did a credit check on me and I ask myself how did he do this when I didn’t give him my SS number, and he didn’t bother to check my boyfriends credit and he’s the home owner! So I called Mr. Brett Harris back the next day because it was late and when I did call, he lied about it at first and then went on to say don’t worry, it’s a soft inquiry when clearly it was a hard inquiry! So I told him that I would reaching out to the BBB and the Federal Trades commissioner, also consumer affairs! , Today is the 5th of September and I received a call from amp smart stating that they had my initials on file where I agreed to have him check it. Then I proceeded to ask for them to send me a photo copy of my signature because I did not initial anything and I was told that they was not allowed to do that. So now they leave me no other choice but to take them to court! Please run and don’t do business with them!

By: Jean Roberts

Jean Roberts — Tue, 03 Sep 2019 12:07:18 +0000

In reply to Patty Counts.

Not only that BUT YOU CANT GET THROUGH TO AMP!!!
Their phone line is always busy. You push buttons forever and sit in hold for hours. Literally hours! If you leave your number the time they give you to return a call is off by a few hours. It usually takes me days to connect when I have an issue. I have not had a working front doorbell since I bought this FREE system. My thermostat is never working properly and it’s set to the program to be in an auto temp so it should be fine. At 74 setting the AC us blasting out 71 degrees freezing me. Then it won’t run at all when it’s 75 in the house. It’s supposed to have a target range of 72-74 so it shouldn’t even be running at those temps.
I too was sold a cheap off market water sensor for $160 and Amazon sells it for $45. In fact so many of the parts they dumped in me are nothing but junk. They are NOT Honeywell or GE. They are China crap I can find on Amazon at 75% less. I really don’t understand how I was taken so badly. No paperwork, nothing is working, no one to reach bit supposedly there’s this huge contract I’m locked into? Given this company knows what these salesman are doing, and what the parts are or aren’t, and that they are making themselves unreachable, I don’t know how these contracts can be enforceable. How can AMP hold their heads up and flat out steal from people who trusted them for security? This is a LOT of money. We just want to be treated fairly. I’ve even disputed with Greensky and I’m not hearing back.

By: Jean Roberts

Jean Roberts — Tue, 03 Sep 2019 11:47:41 +0000

In reply to Alarm Reviews.

First, I NEVER had anyone ever in the entire process say I had a 60 mo contract with a$1250 cancellation fee. I DID have a salesman tell me that the equipment was free and that I would, MYCH MUCH MUCH later into this 3.5 hour transaction that the internet service or sorts was going to be $60, but in two years ‘most have that cut in half.’ I asked why most and why? Reply? Well we have this company that helps us as a newer start up fund our equipment and costs so they invest in AMP and this initially is a cash flow into the company. Good customers get this $60 cut in half in about two years.
Another hour later I’m on the phone with GreenSky learning they are a finance company and I’m paying them $44. Great not $60 but after the call I find out I also am paying AMP $40! That’s $84!!! Long way from $60 and a finance company ?? For what? And where’s the paperwork? I have still not ever received any paperwork. Have no idea of any of this cancellation other than what I read online. I signed a blank tablet screen with an explanation from a salesman and a vague yellow form that that he x’d through telling me I wasn’t paying those high prices for all that equipment. He slipped it inside this fancy cardboard folder from AMP with pretty people pictures and sales hype.
Back to the salesman Boone and his explaining away $84 to $60. ‘Wellll…you’ll end up actually only paying that AFTER , you save on your AC and heating bill with the auto thermostat. (I already had one so NOPE!! Zero) and you’ll get s $20 discount on your home insurance. (Nope! More like $3. I already had received all the discounts I could get so $3 was all I could squeeze out of them per year.) so we are down to $81. Not $60!!!!! And not FREE!!!! And not free of a contract or finance company. And what’s this if I move? I was asked if I was going to move. I said I didn’t have plans but who knows. Why? Boone said I could take it or leave in the home. They just lose a lot of money so really don’t like to give so much in FREE equipment away. Ha!!! No mention I was locked into a contract. That would have been the time to come clean. So no I was SCAMMED. OR at least I think I have been. I still have to get my hands in whatever I must have signed.

By: Marlo Davis

Marlo Davis — Fri, 23 Aug 2019 18:36:15 +0000

The company and the sales reps misrepresent themselves. Nick came to my door early June stating they were in the neighborhood with another install and was told by his supervisor to stop by my house because I had a ADT sign on my lawn. I said I wasn’t interested. He went on to sale me on the touch screen panel which I didn’t have from ADT and all of the equipment including warranty and install would be free. He wrote it all down. We went over the contract and also confirmed everything over the phone with a CSR. I was told my monthly payment would be $29.99 from $52.99 which I paid ADT and they would pay the remainder of my contract off. I was also told I would make 2 payments of $34.01 to Green Sky and this charge was for the sales rep and the installers time or I could pay the full $68.02 to Green Sky. I received my bill from Green Sky for $2040.00 for the equipment that was suppose to be free. I contacted them, explained what I was told and the sheet of paper showing everything was free. I was then told I needed to contact AMP Smart. I contacted the sales rep Nick who stated to me via text he would contact me the next day at 2:30. I never received that phone call from Nick. I then contacted Amp Smart via imternet Chat with Kiarra. I asked her to check the recording of the call confirming the agreement and monthly amount. She told me I would be making 2 payments. One payment to Amp Smart and the other to Green Sky until the equipment was paid off. This is not what I agreed to and not what the CSR stated on his call. I still never heard back from Nick until I texted him again. He proceeded to state to me in the text he did call me but I didn’t answer. He lied. I didn’t receive a call from him (no missed call on my phone) nor did he leave a message. I would think if your customer has an issue you would call them and leave a message if there was no answer. That is good customer service. I should know, I have worked in this area my entire life. When he did call back he tells me I misunderstood. He tried to explain which was a bowl of lies as he told me they were different from ADT who doesn’t tell their customers what they are truly receiving for upfront costs. I told him exactly what we talked about when he approached my door. I asked him several times while at my house to confirm what he was saying was correct and true. He stated yes. The equipment, install and warranty are free. During our call he says, “Yes, the equipment is free but, you must have misunderstood the cost”. I didn’t misunderstand anything “You misrepresented yourself and came to my door with false pretenses. ADT told me upfront what I would be paying so I knew what my contract was”. “I would have never agreed to a monthly payment of $64 with the purchase of new equipment when I was already paying $53.00 to ADT and almost done with my contract. I should have gone with my gut feeling but decreasing a bill was my first thought. Oh, and he stated they would pay the remainder of my contract with ADT off. Needless to say I told Nick he lied and disconnected the call. I still haven’t heard from Amp Smart for them to come get their equipment out of my house. They won’t reinstall my panel from ADT, I have to call to have it installed paying an installation fee.
Be AWARE of this company. They are very DISHONEST and DIRTY
LIARS!!!!! I told my sister not to use them.

By: Jake R.

Jake R. — Tue, 30 Jul 2019 01:54:06 +0000

STAY AWAY. We had a sales rep come to the house in October of 2018. I was very upfront and clear that I had just gotten out of the military and would be selling and moving to the NH/ME area. The rep guaranteed us the system could stay with the house and we could get a whole new system at our new house at no cost, just an activation fee and that the area would be serviced. We ended up switching from ADT. I started calling about canceling on the 8th of July. Now we can’t get a free system and the area we moved to, Maine, isn’t even serviced by the company. At first they wanted to charge the full cancellation fee of $1850 and they just tried to get us to pay a reduced fee of $1200. I’ve been calling over the past few weeks trying to get them to remove the system and keep telling them I will no longer have posession as of the 30th. We feel scammed and that we were taken advantage of and definitely lied too. The company has told us multiple times they dont service the area so why should we pay a cancellation fee. Don’t ever use them, please!

By: Skip Spencer

Skip Spencer — Thu, 25 Jul 2019 16:36:26 +0000

Most horrible nightmare with a product I have ever encountered. DON’T DO IT

By: Rosalie Santos

Rosalie Santos — Mon, 20 May 2019 17:11:28 +0000

Where to start? They don’t initially tell you that they run your credit or your spouses. They merely ask you the names of the adults that reside in the home. Some people recommend reading the contract which is difficult to do when it’s not handed to you until the moment of install and it’s electronic. So when you tell them you gave them zero permission to run credit they say you agreed when you signed although it’s after the fact. Monthly fees are expensive. If you have a power failure you can’t completely count of everything working the same. When it’s time for someone to come out they tell you the rep is in another area and there is no one nearby monitoring your area so your wait time is weeks. I was promised a lot by the rep and the company has done nothing. They have a ton of BBB complaints. Good luck with getting them to respond to them. Run if they come to your home. I’m almost afraid of how they will react in case of an emergency. By the way, my smart bulb defaulted and I called the company on a Sunday. I had to leave a message which two days later no one responded to. Yeah, huge regret!

By: Heather Noga

Heather Noga — Tue, 07 May 2019 10:31:49 +0000

I would give less if possible. Sales guy was slimmy and scam artist. He told us we would get 3K worth of FREE equipment. After everything was installed they tried to make us sign an INTEREST FREE payment agreement. We told them it is not what we agreed to and that they could tale everything & leave. Installation guy called his office and it spunded like we we’re not the first to have this problem that day. He would not take equipment down and said sales rep would call us back. He randomly showed up the following day. I politely informed him that what he sold us on was not what we received & that it was a Sunday to please leave our family at peace and take the equipment. He did not leave and used pressure sales tactics. After my husband had to firmly tell him to leave he did.

Furthermore, the equipment is sub par. It is slow when you try to access it from your phone and most of the time the door bell camera does not connect. As soon as electricityor internet goes down you have zero security. In FL during hurricane season that is not good…. we know this because it has been a month and no one has returned our phone call to return the equipment. Would NEVER recommend – in fact I am sure to mention to avoid it to anyone I hear looking for security.

By: Happywith system, not with customer service.

Happywith system, not with customer service. — Wed, 03 Oct 2018 14:41:44 +0000

In reply to Alarm Reviews.

Yes, excellent explanation of the process that happens when a system is installed, even AMPSmart. We love our system, but have multiple complaints with their customer service department. They get our billing wrong every single month .If you want multiple problems with customer service, then I would avoid this wonderful system.

By: Learns Pullen

Learns Pullen — Mon, 27 Aug 2018 14:54:25 +0000

In reply to Kevin Dusty.

Had a connection problem with my transmitter (Honeywell) . Call repairs and technical was out the following week. Customer service had recently stated the last week that all fees was waved because I never had any complaints. When doing my banking i noticed the had deducted the 25.00 dollars service fee without my approved. Once someone steals I am finished. Can’t wait for end of contract. Then I was told by customer service to send proof and the will try to refund money.