Comments on: Ackerman Security Reviews

By: S Ari

S Ari — Mon, 30 Sep 2019 12:41:36 +0000

In reply to latrice.

OMG!!! I am having the same issue. Today is September 30th and I have been without service since August 25th. I adopted a new puppy on August 24th and the system kept beeping and I have tried turning it off and it would not work. It happened about three times prior and I was able to turn it off, but this time, I wasn’t . I called them and they told me it is a communication error and would schedule someone to come out. This was bout 9:00 am. I receive two emails stating the tech would be out at 2:00 AM on the 25th? WTH? But is past 2:00 A.M, One guy called said it was the cellular update and they have the same issue in Dunwoody. He later called and said he saw where I have had a couple of those communication errors and will have the girls in the office call me. Well, Monday passed, Tuesday came and no call from the office. I phoned Wednesday and they tried to sell me a new 5-year contract with a higher monthly payment. I called and left a message to cancel my service and no one returned my call. I have been calling and calling. two weeks ago, I called again and spoke with a customer loyalty rep who offered me the same price with a new system and a doorbell camera but never emailed me the contract. After speaking with who I believe is a customer Loyalty manager, I eventually got the two quotes. Strangely, both quotes were the same quote, not two different ones. SMH.
I responded to the email and advised that I didn’t get the seconde quote emailed to me. On Monday, August 23rd, the salesman responded to me via email and said he will call me to set everything up. I had requested an installation on October 1st. To date, I have not received a call.

I had prepaid for August and requested a refund via phone message. I had spoken to a rep who said she credited me, but on Friday or early Saturday morning, I receive an email stating my credit card failed.

I responded to the email in not such a nice tone, but it bounced back.

I am now thinking about calling the local news station to file a complaint and the BBB.

By: NR

NR — Sat, 21 Sep 2019 14:24:10 +0000

Auto Renewed without notification and now must pay unfair “contractual balance” to cancel service. I signed for service on July’2013. It was not informed to me by sales team at the time of contract signing. I found my name was incorrect, when they sent document, i had requested to correct, but it was not corrected. They auto renewed my service every year without informing me about any such clause in the agreement. Recently i had issue with alarm connection failure. I called to customer care few times for the issue related with alarm connection failure, finallly technician scheduled to visit. But it was not informed about the cost associated with technician visit. When i got the mail about $89 technician visit charge, i called the customer care, request for free technical visit otherwise cancelled the appointment. They preferred to cancel the appointment but did not ready to send technician to check the issue without any charge.

Finally, i switched to another service provider. When i called the Customer care to cancel my service. I was shocked to find that we had somehow been signed up for an auto-renewing contract, which never informed to us by sales or customer care except one document sent long back as initial document six years back.
I did not receive any notification that our contract was going to auto-renew or any charge associated with cancellation.
Few more surprise, You have to cancel the auto-renew in writing 2 months prior to your contract date.
For cancellation, You need to send signed copy through mail, not email (i guess 🙂 ).

I can only say this is not ethical business practice. Here the company motive is to charge unfairly to customer by getting signed unfair agreement. I am taking this as my responsibility to inform about this bad business practice.

By: Concerned Netizen

Concerned Netizen — Mon, 09 Sep 2019 16:33:18 +0000

Predatory cancellation policy. I moved out of my house over 2 years ago, and notified Ackerman via phone at that time. To spite repeated requests to cancel the notifications and the account over the phone, they kept sending me phone calls and texts about “alarm outages”. And I just found out that they’ve been charging me for monitoring this whole time! I asked if they could provide at least partial credit since this is obviously an error, but they said they could not. BE ADVISED: Apparently, in order to cancel the account, you have to ask to be transferred to their “Customer Loyalty Department” and request that they email you a form. The form has to be filled out and physically mailed in in order for the account to be cancelled.

By: latrice

latrice — Fri, 19 Jul 2019 15:02:33 +0000

DO NOT USE THERE SERVICE i have been without security of my property since 7-6-19 the tech suppose to come out on the 13 of July to fix equipment he has not shown up yet i keep calling they keep giving me supervisor who acts like they are concerned over the phone than hey schedule another tech to come out he never show again than i call again then the give me credit on the bill schedule another tech than they do a no show im so feed up i just stop calling than they charge you to break the contract im trying to get in contact with 8 on your side these people are a rip off

By: Archana Patel

Archana Patel — Wed, 20 Feb 2019 19:17:00 +0000

Very unhappy with our service, in the last 2.5 years our system has been down 4 times. Very hard company to work with… most of the time their service dept doesnt answer the phone, subsequently wait to get a call back from them after many follow up calls from myself. We will not be renewing our contract come June.

By: Brian Vasquez

Brian Vasquez — Wed, 11 Jul 2018 15:25:46 +0000

After searching for many months I decided to pull the trigger with Ackerman. The main reason was their guarantees. Ackerman is the only company that gives me a written guaranteed response. So far I haven’t had any problems and I’m happy with their service.

By: Lindsay Davis

Lindsay Davis — Mon, 02 Jul 2018 19:28:21 +0000

If I could give Ackerman Security a review rating of -10 stars I would!! I would not recommend this Company to my worst enemy! That is how aggravated I am with how they have treated me and their inability to stand by their Mission Statement (quoted): “To secure your home with quality products!” I purchased surveillance cameras in January 2018 in order to be able to use evidence of my situation in the court’s system and with the police. I have a stalker, whom harasses me daily. He has physically harmed me, makes me feel defenseless and mentally, psychologically & emotionally disturbs me! He makes me feel unsafe. I’ve filed 3 peace orders against him, yet he still comes around when I’m not home.He sets off my car’s alarm in the wee hours of the night! He bangs loudly on my front door In the middle of the night. This has caused problems with the other tenants I live in close quarters to!!! The noise level of his banging travels and is heard from those tenants whom live above me and next to me. This convict & his obnoxious behavior has caused drama in all areas of my life. So,as a woman living alone & trying to find the best solution to stop this guy from harassing me; I decided to pay for a surveillance camera system with Ackerman Security. Technically, I could not even afford it but I needed something to put an end to my being harassed and allow me to feel safe.I have been completely UNABLE to use my security system since I purchased it in January, 2018. When the cameras where initially installed the technicians explained NOTHING to me on how to use the products I had purchased which consisted of: Wireless Monitoring, Surveillance, local 24 hour certified, monitoring and remote video & storage, video banging system. With so much technology to learn I should have been taught on the proper use of what I had bought. I received no direction on its use. From that day forward we approach the second issue. I was locked out of my own security system’s account immediately after installation & the technicians had left! I could not get in with the password I created & could not view my camera surveillance system. I called customer service & they sent out a technician that was rude, inattentive and explained NOTHING TOO ME other than, “ok it’s fixed, it should work now!” That was not the case. He claimed to have fixed the problem. The outcome, I was still shut out of my own security system using the new password I created. I still Could not view my cameras. Again I called, & requested another technician come out and solve the problem. I distinctly made it clear that I preferred a different technician than the previous one due to his rudeness. Another technician came out, after about 2 cancelled appointments on his end & one no-show. The outcome, he corrected nothing & basically said there was nothing he could do for me.Than a 3rd technician came out & than a fourth. Than the 5th time a technician came out with a manager! Apparently I had the incorrect software & the wrong app downloaded on my phone. With all the visits from technicians NONE OF THEM COULD SOLVE THE PROBLEM. As a customer of Ackerman Security shouldn’t I have maybe been informed that the app for my iPhone had changed for the monitoring of my home from anywhere, anytime, anyplace with use of the iPhone app. Nor was I Informed on the change in software to the monitor that gives access to viewing the outside of your home from you laptop on their website. So the final time a tech came out with a manager it resulted with them figuring out the problem! They needed to take my box/monitor that controls my camera system on the outside of my house!! So this occurs sometime in April, 2018. The manager assured me the monitoring box/system would be updated & returned to me immediately ensuring upon its return I would FINALLY have a working surveillance camera system!! It is now June 22, 2018 and my system’s box has yet to be returned.Sometime in May I had a scheduled appointment with a technician to come out to my home and hook my monitor box back up because it had been fixed. He was to arrive between 1pm-4pm. I cleared my schedule for this day!! The technician never showed up nor did he return any of my phone calls or texts. This was not the first time I re-arranged my schedule to have a technician come out using a 4 hour window time frame. Once again, they were a no show for the appointment. No phone call no nothing did I receive any of the times they just didn’t show up for an appt. Also, Ackerman Security does not even confirm appointments with their customers. How can a company not confirm that a specific day and time will work for their customer? They just choose a time & date & send you an email! So just to clarify I spent $1500 on a surveillance camera system with Ackerman Security with the main reasoning being to protect myself and my home from my stalker!!! By now I could have had SO Many videos of my harasser that would have had him immediately put in jail. But I do not have any evidence owed to not being able to access my camera system since my initial purchase of it in January, 2018. I have not been able to make use oF &/or even access my camera system one time since the original purchase date and installation date! Ive had to call 911 one night to request a cop sit out front of my house so that I felt safe enough to fall asleep because my stalker was obnoxious. Eventually, following numerous phone calls made on my behalf to Ackerman, I was finally able to speak with a supervisor sometime in May that assured me the issue/problem would be handled. I requested a partial refund and Ackerman Security did issue me $500. In my opinion for the inconvenience, stress & anxiety this company has caused me I deserve a FULL REFUND! On the other hand; although I was able to get in touch with a supervisor my life and safety are still at risk and the supervisor continues to completely ignore my phone calls & messages. At this point I’m going to contact the better business bureau & do everything in my power to get this company to do what they promise to do for their customers! Ive still heard nothing about my monitoring system and it’s being fixed,updated to the latest software and/or when another technician will come out to finally fix the problem! The importance of monitoring the outside of my house could put a complete scumbag in jail!! If I had what I paid for This scumbag would have been in jail a long time ago with the video footage I could have caught & taken to the police & the court’s system. This is my 3rd peace order against this person. Im able to provide paperwork that proves I have a “fatal attraction” situation on my hands. He is the MAIN reason I sought protection and monitoring for my home. Still the supervisor ignores my phone calls & messages. I will continue to contact ackerman security as much as I need to in order to A.) request more of a refund and B.) get my surveillance camera system up and running properly so I can provide evidence for my circumstances. I don’t feel safe in my own home! Let me just clarify one more time, I purchased 2 of Ackerman’s BEST, high-tech Surveillance camera systems is in the early month of January, 2018 that monitor the The front & side of my home. NOT ONCE HAVE I BENEFITED FROM MY CAMERAS! BETTER YET; NOT ONCE HAS THE SYSTEM EVEN WORKED FOR ME AND HAS CONTINUOUSLY LOCKED ME OUT OF MY OWN SECURITY SYSTEM! This problem stems entirely from Ackerman Security and I have done nothing to the system that may have jeopardized its ability to properly monitor the outside of my home!!! This is taken directly from Ackerman Security’s Facebook page under their “About” Section: “People want REAL security & Monitoring is the MOST IMPORTANT PART of any security system. In addition, the system itself should be designed to protect a particular home or business.” What I have explained concerning my experience with Ackerman Security completely contradicts what they promise & promote to do for their customers. I paid them for my surveillance system, they have an obligation to ensure my camera system is working so that I feel safe. I literally am dealing with a psychopath & it’s the very reason I purchased surveillance. I’ve called Ackerman security roughly 35 times since the initial installment to correct this problem. I feel completely ignored by them, taken advantage of and disagree with their “MISSION STATEMENT!!” They have been merely unprofessional, unapologetic, have been the least bit concerned with my safety & my current situation. Finally, they have portrayed to me that they are just a complete contradiction regarding the manner in which they sell their company’s values.

By: Alarm Reviews

Alarm Reviews — Tue, 19 Jun 2018 19:20:20 +0000

In reply to Rod.

Rod, meet Rod ha!

By: Rod

Rod — Tue, 19 Jun 2018 18:34:43 +0000

In reply to Rod.

Oh yeah, My alarm would go off internally without reason or notifying Ackerman.

By: Rod

Rod — Tue, 19 Jun 2018 18:33:31 +0000

Ackerman was ok. Not good enough but ok. I had coverage on my doors, but my windows were not. So in place of my windows not being covered in the event of entry The sales rep had the company put in a sensor. Which means an intruder could enter my room through the window and leave without the alarm going off. My neighborhood is very quiet and my neighbor is in law enforcement and does a better job than any security service. I stuck with ackerman until my contract was to end and called to cancel. This is where the problems began. I spoke to several reps to cancel my renewal and made my current payment. Then I would receive an email stating my payment was declined. I thought something was wrong with my account and thought someone swiped me clean, but no. I made another payment and the same thing happened. So, for the 3rd time i made another payment and each time i got a confirmation number. My conclusion to this payment being declined had me wondering if they were delaying in order to bill me for another cycle. Remind you that when I first called and cancelled month’s prior, no one ever told me that I would have to send in a cancellation form by mail to prove I’m making the authorization. I then asked the rep on the phone today that if I wanted to upgrade my system could it be done? He said sure, what would you like upgraded. I told him I just wanted to see what was necessary to upgrade VS cancelling. Seems like you can upgrade, but can’t cancel over the phone. Also, even though I made my request to cancel months ago. the cancellation won’t take place until they receive my cancellation form. At least the guy tried to assist me this time around