Comments on: Vivint Smart Home Review

By: RJL

RJL — Sun, 11 Aug 2019 15:44:50 +0000

The system is great when all devices are “connected” and working. Too bad this doesn’t last long. Power outages cause the doorbell camera to go offline, sometimes taking dozens of tries to reconnect. The garage door controller / monitor goea offline as well sometimes during power outages and I’m unable ro reconnect it. Then, spontaneously, after anothe power outage it will stary working again. The system is highly dependent on the quality and signal strength of your wireless router. Since changing our wireless router for home wifi, the devices are slightly more stable, but it is frustrating trying to reconnect them when they do stop working. You can do the exact same “reset” process 19 times, then, on the 20th it will actually work. Also, the motion detector on the door bell camera picks up wind and rain, but not always actual movement from people.

By: Ace

Ace — Wed, 26 Jun 2019 16:20:36 +0000

In reply to Lauren.

It comes down to the rep who helps you out, if they are good and honest your experience will be great, if they are not your expectations will carry from your experience

By: dishrich

dishrich — Wed, 29 May 2019 02:10:10 +0000

Just had a slimy Vivint “sales rep” at my front door to attempt to sell me a bundle w/AT&T…since Xfinity is “so bad & expensive”. He insisted that AT&T Fiber – which is the ONLY way you’re going to get anywhere near 100+ meg, WAS available in my neighborhood. He KNEW this for a fact…because HE had it in HIS neighborhood only 6 miles away from me…WHAT A DUFUS!!! So just to make him look even MORE stupid & slimy than he already was, I got a phone & called AT&T on speakerphone, to order Fiber internet – which of course, we were both told promptly it was NOT available here. (I have well over 3 decades in Gov IT experience…so obviously I already knew it is NOT here, & probably will NOT be in the near future)
BUT…that still didn’t stop him from still trying to get me to sign up…I guess I do have to give him a bit of credit for his chutzpah.
I would NEVER, EVER, get service from this company now, if THEY paid for the service!!!

By: Cheri

Cheri — Thu, 25 Apr 2019 14:45:49 +0000

This is the last company I would ever recommend. They clearly know their salesmen are lying but have done nothing to stop them. That shows a culture without integrity. Anything for the sale. I can’t get out of my contract now but will cancel the minute I can and will be placing a warning sign under theirs on my property to warn others

By: Howie Weaver

Howie Weaver — Tue, 09 Apr 2019 19:21:57 +0000

Had my system installed. Same month started having problems. The system kept freezing up and would not respond. This would go on for 6months I am fed up with this. They could not fix the problem. I told them I’m not paying for it anymore until it was fixed. Now its 8monrhs later and nothing but calls from them wanting payment. I keep explaining to the caller and still nothing. WAY TO GO VIVANT!!!!!
MY ADVICE IS DONT GET THIS!!!!!

By: Lisa-Renee and Dave

Lisa-Renee and Dave — Thu, 20 Sep 2018 18:41:27 +0000

Bad Choice!!! Problems with equipment and after multiple tech visits. Which we had to argue against being charged for their techs coming out. WE FELT we should not be charged for their faulty equipment failing Fed up. Decided to cancel service and though they did not provide the service we signed up for they want us to buy out the remaining months of our contract or we have the option to sell it to someone. Who would sell a terrible service to even an acquaintance? Not us! Waiting for them to email our contract. I’ll be forwarding it on to our attorney. I would rather pay his legal fees than give Vivint another penn! Horibble people!!!

By: B. Freitas

B. Freitas — Mon, 06 Aug 2018 20:25:04 +0000

In reply to John Odom.

I agree, Vivint is a difficult company to do business with. They don’t answer phones, they keep you on hold forever. Their tech support is subparr. The Smart Drive doesn’t record the security cameras, they can’t solve the problem. Cancelling is very difficult and this system was just installed.

By: Alarm Reviews

Alarm Reviews — Mon, 30 Jul 2018 15:20:11 +0000

In reply to Greg Parker.

Yeah good catch, it has changed frequently over the years. Those who understand what the BBB really is (paid reviews essentially) know that it doesn’t always reflect the true company or product. The BBB is a paid (and very profitable) corporation; not a government entity as many think.

By: Greg Parker

Greg Parker — Thu, 26 Jul 2018 17:04:33 +0000

Vivint has a best a C+ BBB rating.
https://www.bbb.org/utah/business-reviews/burglar-alarm-systems/vivint-smart-home-security-in-provo-ut-4002276

By: Frustrated Customer

Frustrated Customer — Mon, 18 Jun 2018 00:19:30 +0000

Total crap!!! We’ve had this system since January and have had nothing but one problem after another. Our outdoor camera notifies us by cell phone dings every 20 seconds that it has detected something. The recorded clips are now only 3 seconds instead of 20 seconds as it is programmed to do. They’ve added boosters and replaced cameras to no avail. The thermostats do not work correctly. They don’t read the temperature accurately and either don’t turn the unit on or else it runs continuously causing electric bills to be $500-$600. We have had so many service calls it’s ridiculous! Their customer service is awful! They want the customer to pay for all these service calls or fix their own crappy equipment yourself. They constantly remind you that you have a contract and you must continue to pay them. Do not waste your money on these products!