Comments on: ADT Reviews | Comprehensive Home Security Info

By: John Bill

John Bill — Thu, 15 Dec 2022 12:51:40 +0000

It is really beneficial to my family, especially my grandparents’ house, where I recently set up an ADT security system.

By: Jon L

Jon L — Thu, 25 Jul 2019 13:22:12 +0000

their sales and install people are very deceptive and DO NOT TELL YOU WHAT YOU ARE SIGNING FOR You do not get a formal contract or any information until after you have signed for the service and there is no information from their sales people at anytime . I would rather be robbed daily than have a company pick my pocket like a slight-of-hand thief!!!!!!!

By: Toronto dude

Toronto dude — Tue, 16 Jul 2019 21:53:39 +0000

You can do better than ADT. Its like dealing with a big Tel Co. you are paying high rates for their marketing . We have a system that is about 13 years old… and to upgrade to recent technology, they want another $500+
its 2019 and there are dozens more companies that can do it cheaper.

the review indicates decent prices? wrong.

By: Lucie Colomb

Lucie Colomb — Mon, 20 May 2019 18:18:40 +0000

DONT SIGN WITH ADT – RIP OFF

I’ve moved to a house in July 2018, the property is equipped with security cameras and I asked ADT if they could have their system plugged in our current cameras. Their answer “yes of course”
They did their all sales pitch to me announcing me a price of $29 per month, which I found reasonable.
The technician comes to our house and then tells us he probably can’t connect the ADT system with our camera. Make a sign a document for installation and told us to call a number to ask for another technician to come and check the cameras.
We called, and they told us they only can install their system with their own ADT cameras. FIRST LIE

One month later I am being charged $55. I called again, and they said that is the price on my contract. I asked that if it is the case, I want to cancel my account
I asked to talk to a manager and asked the manager to review the sale call. One month later and 10 phone calls later the manager told me that the salesperson didn’t do anything wrong and that it was my fault for not asking properly about the camera. SECOND LIE
But the best is to come, now I asked the manager to cancel my account and he tells me “sorry but you signed a year contract and can’t cancel unless you pay $900″ THIS IS A JOKE RIGHT?

Fast forward, A YEAR LATER, I call to cancel AGAIN, ADT first tells me they don’t do the cancellation themselves and transferred me to Defender ?!?
Defender obnoxious agent ERICA tells me ” sorry you have a 2 years contract and you can’t cancel, you need to pay 75% of your contract now to cancel it, its about $507″
I am moving out of this house, and out of the country but I still have to pay for ADT?!? I asked to talk to a manager, she says I don’t have a manager. I Asked to be sent my record of phone calls with all ADT and defender agent she said NO.

How is this legal? Why no class actions have been done? How the government allows this kind of UNETHICAL business practice? How could you force a consumer to pay for security on a place that you don’t live in anymore? And how is it LEGAL for a company not to disclose and/or LIE about the service they provide and their pricing, and have the customer responsible and liable for this?

I reported them to the attorney general and I’ll advise you to do the same

Please DON’T signed anything with ADT, they WILL RIP YOU OFF. Call other companies before making any decision.

By: Keith Ortiz

Keith Ortiz — Thu, 06 Sep 2018 01:12:03 +0000

This system is crap!! It’s stopped working after 8 months, so I called to have someone come out to fix it and they “had” to downgrade my system to get it to work. Then they send me a bill for 25.00!! I will not be continuing my service with them.

By: Kathleen Sue

Kathleen Sue — Mon, 13 Aug 2018 04:54:41 +0000

There is a certain company from the Philippines, offer for renewing a contract to their company. The spiels like this. My Name is ________ one of your security specialist in General Electric and Honeywell. If you heard that just hang up the phone. Scam!

By: Natalie

Natalie — Wed, 30 May 2018 20:50:19 +0000

In reply to Kelly.

I have also been struggling to figure out security for my home. We finally decided to go with ADT and so far we are very happy! Hoping for a continued pleasant experience.

By: Alex

Alex — Wed, 30 May 2018 20:48:37 +0000

In reply to Terry R Swecker.

I also got charged for this! Definitely recommend canceling in advance.

By: Lauren

Lauren — Wed, 30 May 2018 20:36:26 +0000

I have had ADT for a long time and I have been very happy with it. I feel very safe with this system and the options they provide. My parents had ADT growing up so that also swayed my decision to go with ADT.

By: Francisca

Francisca — Sun, 18 Feb 2018 10:10:13 +0000

ADT has been the only home security service I’ve ever seen my family use when I was growing up and now I’ve installed it in my own home! It’s just the perfect home security because it got you covered in 150 places without stress. Their packages are great and the support is always there to clear any confusion so you don’t regret any choice. Maybe I’m just lazy and don’t care to do further research but it’s always worked for me. I don’t think they could be a scam if they have 7+ million paying customers.