The fact is that it doesn’t work, after multiple false alarms which they didn’t detect, I gave up and just cancelled.

The Frontpoint system initially looked good, nice app, nice words, but over the course of 18 months the system went down, doors went out of detection, but real problems is that it just doesn’t work.

I have had multiples false alarms, and the headquarters doesn’t receive them. They never called back, and when I called the false alarm in they would say “we didn’t receive it.” I allowed one to go through for over 10 minutes and nothing. They always had an excuse, “It occasionally takes a long time…” and I believed them, which was a mistake.

When I called into customer service to complain about doors going offline they try to help, but it wasn’t always reactive and temporary — the system would work for a 1-2 weeks then fail again.

Finally I had enough; I wanted more security, and it was either invest more into a system which didn’t work or look elsewhere. When you want to cancel, they will force you to pay hefty fees. Ignoring that the problem was the system failed, to them it is just yet another way to get money. They made it difficult to cancel, they emphasized the initial 3 year period agreement, and that was their business model — force you to stay in.

I had Puget Sound Alarm before, and they treat the customer with respect and are proactive. In the few years with PSA I got called for every false alarm, and when doors will go offline (which was rare). Frontpoint never called once, in 18 months. I recently moved to Google Nest and is a beautiful system, so far no problems, it is cheaper, more powerful, and just works.

If you are considering Frontpoint, I encourage you to look at the reviews which claims it doesn’t work. It cant’ just be me. They are more focused on trying to take your money versus giving you a good product. Once they get you, they will put handcuffs on (with a termination fee), and use that as a way to keep you.

The Frontpoint system initially looked good, nice app, nice words, but over the course of 18 months the system went down, doors went out of detection, but real problems is that it just doesn’t work.

I have had multiples false alarms, and the headquarters doesn’t receive them. They never called back, and when I called the false alarm in they would “we didn’t receive it.” I allowed one to go through for over 10 minutes and nothing. They always had an excuse, “It occasionally takes a long time…” and I believed them, which was a mistake.

When I called into customer service to complain about doors going offline they try to help, but it wasn’t always reactive and were temporary — the system would work for a 1-2 weeks then fail again.

When you want to cancel, they will force you to pay hefty fees. Ignoring that the problem was the system failed, to them it is just yet another way to get money.

I had Puget Sound Alarm before, and they treat the customer with respect and are proactive. In a few years with PSA I got called for every false alarm, and when doors will go offline (which was rare). Frontpoint never called once, in 18 months. I recently moved to Google Nest and is a beautiful system, so far no problems, it is cheaper, more powerful, and just works.

I strongly you to re-consider Frontpoint . It is hard but look at he reviews across the different systems, and you will hear other people say it doesn’t work. They are more focused on trying to take your money versus giving you a good product. Once they get you, they will put handcuffs on (with a termination fee), and use that as a way to keep you.

The first 3 months of our frontpoint service was excellent and mostly trouble free. Their customer service representatives have for the most part been nice and eager to try to help, but nice is irrelevant when the equipment doesn’t function as it should. The equipment is bulky and looks old and clunky. After 12 months it started to function as such. Sometimes taking several minutes to several hours to actually arm and disarm, sometimes never actualy arming at all. One night we went out for a Christmas gathering, and in the few hours we were gone we could not manage to remotely arm the system and when we returned the system was still not responsive via the app. The app showed repeated arming signals being sent, but never managed to successfully arm. Attempting to resolve this with customer service always resulted in “your signal looks good.” They have offered to escalate it further and have me sit on the phone and troubleshoot the system, but I’m afraid i don’t have that kind of time, nor would i want to waste it on troubleshooting if i did.

The door sensors are an eyesore. Our door leading into the garage is sprung and closes on its own, so it slams a lot. The door closing itself was enough to damage the door sensor. Frontpoint offered to sell me a new one. I was able to make it work again by moving the magnet portion of the switch to where it touches the sensor when the door closes to actuate the switch.

The sensors on the exterior garage door get stuck often, showing the door is open when it is not. So you end up having to open and close it a few times before it works again. When i called them their questions were so idiotic and condescending that I hung up and decided to just live with it.

Their motion sensors are a joke. We had to reposition them so many times to get them to stop giving false alarms, to the point where their locations are practically useless. We were recently out of the country and the false alarms started again. Since we were unreachable when the company frontpoint contracts the monitoring duties to would call, they dispatched the police for every false alarm, which has now resulted in a bill from the local sheriff’s department. So we had to start using the system in stay mode only, which only works if an intruder comes in through a door. Of course the offending sensor stopped activating after we switched to stay.

Next theres the delay. 30 seconds for the alarm to go off, and 30 seconds of the alarm actually going off before frontpoints monitoring cronies lift a finger. That’s a minute. One minute for an intruder to wander around your house and do whatever they want before anyone notices.

Where I’m at now is having to pay both frontpoint and another alarm company for monitoring services, because paying for the time left in your contract to receive nothing sounds incredibly stupid to me. I feel like frontpoint generates more revenue from contract cancellations than they do from actual subscribers.

I look forward to the day I can remove all of the frontpoint equipment and throw it in the trash where it belongs. My house is pre wired so every window and door has a sensor on it, this includes motion or glass break sensors in all rooms. I’d much rather have the complete coverage and dependability of the hard wired equipment.

Unfortunate to hear. Lots of the companies can be sticklers about cancelling early (usually a 50-75% payout of remaining contract agreement). Some of the only way to get out of these are if you are military and going on deployment. Hopefully Frontpoint reads this and lets you out. Best of luck with the new one on the way!

As a condition of the sale, it was agreed between C.J. and myself that we would not be billed until the system went live. In spite of this, we started seeing monthly charges debited from our credit card. We received the alarm system, and in late 2015 our local police station shut, so the Frontpoint system was no longer viable for us. I called Frontpoint and explained the situation, and they agreed to take back the alarm system. They never provided us any service.

Sorry to hear that Edward., obviously a huge loss. Are you sure you had bought a Frontpoint smoke detector and replaced all of your smoke detectors to monitored ones? They should be 24/7 monitored you are right about that. But if you only did 1 smoke in the whole home that could be why. Also, over 95% of people who purchase home alarm systems don’t get a smoke detector so double check that you did have one with them in first place. Best wishes during recovery and hassle of starting fresh.